New Platform Update
In the months since we began rolling out our updated technology platform, we have received many inquiries and valuable comments from RHIO users about the changes that have accompanied it. As we move into 2016, we want to take the time to address some of the most commonly asked about features.
Most users have noticed the more streamlined, intuitive design to the platform,which results in a better overall user experience. Although we lost a few of our former features due to differing system capabilities between the two platforms, we have welcomed several new features in Explore, including:
· HIE Worklist – Review a list of all diagnostic images available for a patient with just one click, with the option to instantly view these studies.
· Encounters – View patient data organized by a specific episode of care.
· CCD - Download a Clinical Care Summary
In addition, users may notice increased security measures associated with the RHIO system. Data security continues to be a hot topic on both regional and national scales. At the Rochester RHIO, we continuously monitor and evaluate the security of the system and make recommended changes as necessary to improve it.Our requirement to change passwords every 60 days is one way to keep RHIO data secure.
The upgraded platform has resulted in an increased number of inquiries to our customer service department as users navigate and adapt to the new features.Our team is handling a larger volume of help tickets, and at times, responses have been longer than usual. We are working to put new procedures in place to expedite responses in order to better serve our RHIO users.
As always, thank you to all of our users and partners who help make the Rochester RHIO one of the premier health information exchanges in the country. We constantly strive to do everything we can to provide you with the patient data you need, when you need it. Please continue to let us know whenever there is something which we can improve upon by contacting 877-865-RHIO or firstname.lastname@example.org.
Finger Lakes PPS: RHIO integration is a key component of the NYS DSRIP projects. Rochester RHIO is working closely with PPS organizations in our region to provide the interoperability services that will be foundational to improved Medicaid service delivery. Learn more about DSRIP project connectivity on our RHIO Services page.
Image Enabled Results Delivery (IERD): This feature allows you to click on a link embeded in the report and then view the associated imaging study. IERD meets an MU2 menu set requirement. Each EHR vendor needs to complete work with us to enable this service. IERD is live with Medent, eClinical Works and STI practices. To add IERD for your practice, please contact the deployment team and your EHR vendor.
Great Support... quick and secure: Need support? It's now simple to give the RHIO the information needed to quickly resolve any problem you encounter in using RHIO services. Simply click on the "Support Request" link on the left, and complete the quick form. This message will be securely sent to the RHIO support team for quick resolution.