Important Information

7/18/2025 - 2:00PM: We are experiencing a delay with receiving URMC data into our system. The following RHIO services may be affected.

  • MyResults Delivered (Labs, Rads & Trans)
  • Explore+ (Clinical Query Portal)
  • Alerts (ADT messages) 

7/18/2025 - Update 2:00PM: We are continuing to work on a resolution regarding RGHS ADT messages not displaying as expected. All other RGHS data types are processing normally. An updated message will be posted once additional information is provided.

9:00AM: We are currently addressing an issue preventing us from consuming RGHS ADT messages. All other RGHS data types are being processed successfully.

Thank you for your continued patience and support.

Questions? RHIO Support is available at support@grrhio.org

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Normal Hours 

Rochester RHIO's normal business hours are Monday - Friday 8 a.m. - 5 p.m. As a reminder, Rochester RHIO on-call support is available 24 hours a day, 7 days a week. For urgent matters after hours, call 1-877-865-7446 (RHIO) to be directed to an On-Call Representative.

Our Mission

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Racism is a Public Health Crisis

The health data for which Rochester RHIO acts as a trusted steward measures access, clinical outcomes, costs, and other crucial components of care. Race and ethnicity are part of this data set.

Learn more: A committment to race and ethnicity data

COVID-19 Shines a Light on Connectivity

From the beginning of the pandemic, RHIO developed COVID-19 reports for each of the county health departments it serves. These reports sort, organize and simplify the data from nearly 50 laboratory sources for Covid-19 testing.

Learn more: Innovative Statewide Connectivity