RHIO Facts

What is the Rochester RHIO?

The Rochester RHIO (Regional Health Information Organization) is a secure, electronic health information exchange (HIE) serving authorized medical providers and over 1.4 million patients in Monroe, Allegany, Chemung, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties in upstate New York.

What is health information exchange? The service allows a medical care team to share records across institutions and practices, making patient information available wherever and whenever needed to provide the best care. Patients benefit from fewer repeated tests, easier second opinions, a reduced risk of mistakes caused by poor handwriting or incomplete records, and more informed care during office visits and emergencies. The Rochester RHIO is a fully, accredited Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY). 

General inquiries: Rochester RHIO, 200 Canal View Blvd. Suite 200, Rochester, NY 14623 | info@grrhio.org  | 1-877-865-7446 (RHIO) | fax: 1-585-410-6801

What patient information is available through Rochester RHIO?

Authorized users may have access to sensitive health information including:

Note: Sensitive health conditions include, but are not limited to: alcohol or drug use, birth control and abortion (family planning), genetic (inherited) diseases or tests, HIV/AIDS, mental health conditions, and sexually transmitted diseases.  For more information on SAMHSA, or CFR Part 2, go to https://www.oasas.ny.gov.

How much does it cost to participate with the RHIO?

There is no charge to participants for using our clinical query portal (RHIO Explore) and other Core services. RHIO Explore, a Core service, provides access to all of the information types described above. Core services are covered by New York State funding. There are some setup/reconfiguration fees  and charges for value-based services. For more information, contact our Regional Account Team at 1-877-865-7446 (RHIO) or info@grrhio.org.

Who contributes data?

While we continue to add different types of data, over 70 health care organizations provide patient data through our health information exchange (HIE). Regional hospital systems, radiology centers, clinical labs, and health plans have provided data to the RHIO since 2007. The number and type of data sources will further expand with an increasing number of clinical practices providing care summaries (C-CDAs) to our health information exchange. These care summaries commonly include medication history, problem lists, vitals, practice notes and advance directives. For a full list of data sources, click Data Sources on the Provider Portal.

What services are available?

For a list of our latest available services, click Services on the Provider Portal.

Community Initiatives, Grants & Other Business Services

Rochester RHIO also responds to data requests to support community initiatives, grant evaluation projects, public health metrics, health/medical research, and health care operations. Data requests are reviewed and approved by Rochester RHIO’s Secondary Use Committee. For more information, download the Secondary Use Information SheetFor more information, call 1-877-865-7446 (RHIO), or contact your Regional Account Manager.