Normal Hours

Normal business hours have resumed at Rochester RHIO. Our normal business hours are Monday - Friday 8 a.m. - 5 p.m. As a reminder, Rochester RHIO on-call support is available 24 hours a day, 7 days a week. For urgent matters after hours, call 1-877-865-7446 (RHIO). You will be directed to the on-call support specialist. If you leave a message, an on-call employee will return your call.

Our Mission

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Explore+: Your Patient Information Connection

Rochester RHIO has launched Explore+.This new patient search technology was created specifically for the complex demands of HIE data environments.

Learn more: Advanced clinical query portal addresses complex HIE environments.

Increasing Ambulance Data

Increasing the use of Ambulance Data will enhance individualized care and has the potential to improve social services support.

Learn more: Rochester RHIO & New York State Partner to Increase Use of Ambulance Data

Racism is a Public Health Crisis

The health data for which Rochester RHIO acts as a trusted steward measures access, clinical outcomes, costs, and other crucial components of care. Race and ethnicity are part of this data set.

Learn more: A committment to race and ethnicity data

COVID-19 Shines a Light on Connectivity

From the beginning of the pandemic, RHIO developed COVID-19 reports for each of the county health departments it serves. These reports sort, organize and simplify the data from nearly 50 laboratory sources for Covid-19 testing.