Important Information

UPDATE 6/4/2020: Rochester RHIO is currently experiencing larger than normal call volume due to a recent email about exciting news for Explore + and an update to our clinical query portal. While we still want our users to participate in upcoming webinars, we have found that there might be an error in the registration link you received. We will send an updated email with new registration information for upcoming events and have the registration also available after you login. For questions, please contact RHIO Customer Support at 

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COVID-19 Lab Results Processed from Other Regions Now in RHIO Explore

NEW: Rochester RHIO is pleased to announce that ALL COVID-19 lab results, regardless of where they are processed, are available in the RHIO Explore clinical query portal. If a patient resides in the 14-county region, then COVID-19 lab results are available in the Explore patient record, even if the results are processed in another region or another state. RHIO receives daily COVID-19 reports from NYSDOH. In addition, RHIO has COVID-19 Alerting services available for interested participants. RHIO also makes a daily downloadable COVID-19 report available for county health departments through its Provider Portal.

Coming Soon: Query Portal Advances to Explore+

Rochester RHIO will soon be updating its clinical query portal—the most commonly accessed RHIO service. The latest version of Explore was built by industry experts to meet the unique challenges of health information exchange. We anticipate that the new Explore+ will allow Rochester RHIO to be more flexible and responsive to the needs of our community, ultimately creating a better user experience.

The new Explore+ is expected to roll out June 24 2020. Training will be conducted to smooth the transition for all of our active users. For more specific details on training, benefits, and features of the new Explore+, visit our FAQ page. We'll continue to update the FAQ page to help keep you informed of our latest progress.

Read the Full Announcement.

We're Here to Support You—Our Participants

Rochester RHIO has reviewed its business continuity plans, ensuring they remain viable and effective in light of the evolving COVID-19 situation. Since we are an essential component of the regional and New York State healthcare infrastructure, ongoing operation is essential. Supporting healthcare is what we do.

Our teams are enabled to work remotely, including from their homes, with no anticipated impact to service. Currently, our Brighton office has re-opened to employees only, with no more than 50 percent of employees in the work space. Rochester RHIO is proud to provide around-the-clock phone support. Our phones are open 24-hours a day, 7 days a week. For immediate assistance and support call Rochester RHIO at 1-877-865-7446 (RHIO). If you leave a message, someone will get back to you. 

For additional contact information, visit our About Us page, or click here to look up your Regional Account Manager

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Our Mission

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Emergency Preparedness

RHIO has partnered with state and county governments and emergency services organizations, ensuring critical data is available in times of crisis. In case of a State-declared emergency, family members can more rapidly locate loved ones receiving medical care across the region.

Learn more: How RHIO can help with family reunification during a state of emergency

Cross-Sector Data Exchange

Privacy and security of personal data is more important than ever in today's digital age. Rochester RHIO has commissioned the Cross-Sector Data Exchange: Data Use and Legal Privacy white paper to address the legal issues and opportunities associated with emerging applications. 

Learn more: Pioneering Legal Framework for Cross-Sector Data Exchange and Legal Privacy

Increased Data Sources

When healthcare and community-based organizations (CBOs) connect with RHIO to share secure electronic data, patients benefit from harmonized communication and reduced workflow inefficiencies.

Learn more: Adding New Data Partners and Types

Tackling the Opioid Crisis Through Data Exchange

By engaging health homes and corrections in an innovative data exchange collaboration, RHIO is supporting the battle against the opioid crisis in our communities.  

Learn more: Innovative Alerts