Forgot your password?

Apply for RHIO services online: DIRECT application goes electronic

As announced in February, Rochester RHIO has begun its transition to electronic applications. We are pleased to reveal the new, online Individual and Group DIRECT Applications. The electronic application allows RHIO Administrators to authorize their user access for DIRECT application via the secure Provider Portal.

After logging in, RHIO Admins can click “Forms” in the upper right hand corner of the portal. Admins then complete the application for a user within their organization and click “Submit.” Then our team will begin processing the application! The electronic applications will eventually replace mailed, emailed or faxed paper enrollment applications. The next applications to go online are Alerts and eMOLST. Stay tuned!

For questions, contact the Customer Support Center at or 1-877-865-7446 (RHIO).

Download the Community Measures Crosswalk

As highlighted by the Healthcare Association of New York State (HANYS) in May 2016, the “…chaos of the current healthcare measurement environment” calls for healthcare providers to report hundreds of measures to government, commercial payers, accreditation agencies, professional societies, registries, and other organizations. While groups like HANYS work to lobby for a more consolidated approach to metrics and reporting, the RHIO wants to assist member organizations today in maintaining a consolidated, updated location for metrics issued by various entities. 

Download: 2016 Community Measures Crosswalk [Release Date: July 1, 2016]

The data provided in the Community Measures Crosswalk begins with the CMS Master List, issued by the Center for Medicare and Medicaid Services. We have started the process of identifying those measures that practices in our community have a need to access by adding tabs for MACRA, PCMH, FQHC, HEDIS, GRIPA, and more. Over time, new tabs will be added for individual payer programs, as well as other organizations or programs that issue metrics determined to be useful to the healthcare community. We anticipate each tab to be updated quarterly, or more often, as significant metrics updates are published. 

This information source will be a living set of documents. Comments and suggestions should be sent to:

The Community Measures Crosswalk Workgroup is a subgroup of the Rochester PCMH Collaborative. Members include:

  • Deb Blanchard, RRHS
  • Diane Dale, Canisteo Valley Family Medicine
  • Cynthia Korpal, URMC
  • Gloria Hitchcock, Rochester RHIO
  • Martha Osowski, URMC
  • Nancy Buffum-Herman, FLPPS

Want to join the Community Measures Crosswalk initiative? Want to contribute information? Email:

Finger Lakes PPS

RHIO integration is a key component of the New York State DSRIP projects. The Rochester RHIO is working closely with PPS organizations in our region to provide interoperability services that are foundational to improved Medicaid service delivery DSRIP is the NYS initiative to fundamentally change the healthcare delivery system by reinvesting in Medicaid with the primary goal of reducing avoidable hospital use by 25% over 5 years. More: DSRIP Program 

Learn more about DSRIP project connectivity on our RHIO Services page.

Image Enabled Results Delivery (IERD)

This feature allows you to click on a link embeded in the report and then view the associated imaging study — it's simple and quick! IERD meets an MU2 (Meaningful Use, Stage 2) menu set requirement. IERD is live with Medent, eClinical Works and STI practices. To enable IERD at your practice, contact the Deployment team and your EHR vendor. Each EHR vendor needs to complete work with the RHIO  to enable this service.

Great Support... quick and secure

Need support? It's simple to give the RHIO the information needed to quickly resolve any problem you encounter in using RHIO services. Log in to the Provider Portal and complete our Support Request form. You can also call 1-877-865-7446 (RHIO) to speak with one our representatives.