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Supporting Healthcare is What We Do

March 16, 2020 - Rochester RHIO has reviewed its business continuity plans, ensuring they remain viable and effective in light of the evolving COVID-19 situation. Since we are an essential component of the regional and New York State healthcare infrastructure, ongoing operation is essential. Supporting healthcare is what we do.

Our teams are enabled to work remotely, including from their homes, with no anticipated impact to service. Rochester RHIO is proud to provide around-the-clock phone support. Our phones are open 24-hours a day, 7 days a week. For immediate assistance and support call Rochester RHIO at 1-877-865-7446 (RHIO). If you leave a message, someone will get back to you. Effective, Monday, March 16, our office in Brighton will be temporarily closed due to the declared state of emergency in Monroe County. 

We are continuing to monitor the situation in conjunction with our healthcare partners across the region, state and nationwide. We have also pressed the pause button on in-person visits and meetings including hospitals and doctors’ offices in an effort to decrease the traffic flow in those settings, and reduce any potential transmission exposure.

For additional contact information, visit our About Us page, or click here to look up your Regional Account Manager


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Our Mission

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Emergency Preparedness

RHIO has partnered with state and county governments and emergency services organizations, ensuring critical data is available in times of crisis. In case of a State-declared emergency, family members can more rapidly locate loved ones receiving medical care across the region.

Learn more: How RHIO can help with family reunification during a state of emergency

Cross-Sector Data Exchange

Privacy and security of personal data is more important than ever in today's digital age. Rochester RHIO has commissioned the Cross-Sector Data Exchange: Data Use and Legal Privacy white paper to address the legal issues and opportunities associated with emerging applications. 

Learn more: Pioneering Legal Framework for Cross-Sector Data Exchange and Legal Privacy

Increased Data Sources

When healthcare and community-based organizations (CBOs) connect with RHIO to share secure electronic data, patients benefit from harmonized communication and reduced workflow inefficiencies.

Learn more: Adding New Data Partners and Types

Tackling the Opioid Crisis Through Data Exchange

By engaging health homes and corrections in an innovative data exchange collaboration, RHIO is supporting the battle against the opioid crisis in our communities.  

Learn more: Innovative Alerts