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NORC Survey Launches

This week, please look out for an email asking you to complete the SHIN-NY Customer Usage and Satisfaction Survey for this year. This is a survey to assess your experiences using electronic health information exchange services for clinical data provided by Rochester RHIO. If you have been selected to respond, you will have received an email from You may need to check your spam/junk folders to confirm. If you are unsure if you have been selected, contact the Helpdesk at

Upcoming Virtual Trainings

Do you need a refresher training? Our staff are experts in health information privacy.

 Members of the general public need to email to obtain a public link. Or, call our Customer Support Center: 1-877-865-7446 (RHIO).

Our Mission

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Racism is a Public Health Crisis

The health data for which Rochester RHIO acts as a trusted steward measures access, clinical outcomes, costs, and other crucial components of care. Race and ethnicity are part of this data set.

Learn more: A committment to race and ethnicity data

COVID-19 Shines a Light on Connectivity

From the beginning of the pandemic, RHIO developed COVID-19 reports for each of the county health departments it serves. These reports sort, organize and simplify the data from nearly 50 laboratory sources for Covid-19 testing.

Learn more: Innovative Statewide Connectivity