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Office Closed Friday, July 3

24-Hour Phone Support Available

Rochester RHIO's office will be closed Friday, July 3 in observance of the Fourth of July holiday. Rochester RHIO is proud to provide around-the-clock phone support, even on a holiday weekend. Our phones are open 24-hours a day, 7 days a week. For urgent assistance and support call Rochester RHIO at 1-877-865-7446 (RHIO). If you leave a message, someone will get back to you.

For additional contact information, visit our About Us page, or click here to look up your Regional Account Manager

Statement From Our CEO

The civil rights of all U.S. citizens were ostensibly affirmed several decades ago. However, the events and global outrage of the past two weeks have made it clear that we are failing as a society to uphold these principles, especially for black Americans. Achieving true racial justice requires more than promises. It requires everyone to listen, understand and act. Read the full statement.

COVID-19 Lab Results Processed from Other Regions Now in RHIO Explore

Rochester RHIO is pleased to announce that ALL COVID-19 lab results, regardless of where they are processed, are available in the RHIO Explore clinical query portal. If a patient resides in the 14-county region, then COVID-19 lab results are available in the Explore patient record, even if the results are processed in another region or another state. RHIO receives daily COVID-19 reports from NYSDOH. In addition, RHIO has COVID-19 Alerting services available for interested participants. RHIO also makes a daily downloadable COVID-19 report available for county health departments through its Provider Portal.

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Our Mission

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Emergency Preparedness

RHIO has partnered with state and county governments and emergency services organizations, ensuring critical data is available in times of crisis. In case of a State-declared emergency, family members can more rapidly locate loved ones receiving medical care across the region.

Learn more: How RHIO can help with family reunification during a state of emergency

Cross-Sector Data Exchange

Privacy and security of personal data is more important than ever in today's digital age. Rochester RHIO has commissioned the Cross-Sector Data Exchange: Data Use and Legal Privacy white paper to address the legal issues and opportunities associated with emerging applications. 

Learn more: Pioneering Legal Framework for Cross-Sector Data Exchange and Legal Privacy

Increased Data Sources

When healthcare and community-based organizations (CBOs) connect with RHIO to share secure electronic data, patients benefit from harmonized communication and reduced workflow inefficiencies.

Learn more: Adding New Data Partners and Types

Tackling the Opioid Crisis Through Data Exchange

By engaging health homes and corrections in an innovative data exchange collaboration, RHIO is supporting the battle against the opioid crisis in our communities.  

Learn more: Innovative Alerts