Important Information

4/13/2026: New Feature - Explore+ Social Care View

We are pleased to announce the new Social Care View feature on our Explore+ clinical query portal. This view provides access to Health‑Related Social Needs (HRSN) information submitted through a regional Social Care Network (SCN). HRSN data supports care coordination by displaying social care activities such as HRSN screenings, referrals and assessments, alongside clinical data in the patient’s record.

To access HRSN data, click on the Social Care View tab, on the landing page when entering the patient’s record. This view is available to users with affirmative patient consent. 


📌 Please Note: HRSN data should only be viewed, when applicable. Remember, accessing Protected Health Information (PHI) is always minimum necessary and should follow HIPAA guidelines.

Visit the Training tab and select Explore+ Social Care Network (SCN) Training to view a short 4‑minute video. More details can also be found in the Rochester RHIO User Guide under the Training tab.

If you need support or have questions, our team is here to help:
📧 support@grrhio.org
📞 1‑877‑865‑7446

 

Thank you for your continued participation.

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Normal Hours 

Rochester RHIO's normal business hours are Monday - Friday 8 a.m. - 5 p.m. As a reminder, Rochester RHIO on-call support is available 24 hours a day, 7 days a week. For urgent matters after hours, call 1-877-865-7446 (RHIO) to be directed to an On-Call Representative.

Our Mission

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Racism is a Public Health Crisis

The health data for which Rochester RHIO acts as a trusted steward measures access, clinical outcomes, costs, and other crucial components of care. Race and ethnicity are part of this data set.

Learn more: A committment to race and ethnicity data

COVID-19 Shines a Light on Connectivity

From the beginning of the pandemic, RHIO developed COVID-19 reports for each of the county health departments it serves. These reports sort, organize and simplify the data from nearly 50 laboratory sources for Covid-19 testing.

Learn more: Innovative Statewide Connectivity