Update Nov 13, 2019: RHIO's DIRECT Messaging Service is currently unavailable. We are actively working to remedy this and will continue to post updates here. For questions, contact Customer Support at 877.865.7446.
Rochester RHIO is a secure electronic health information exchange (HIE) dedicated to serving New York’s Greater Finger Lakes region, including Monroe, Allegany, Cayuga, Chemung, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties. Its suite of services allow health care professionals to securely and rapidly share records across institutions and practices, making patient information available wherever and whenever needed to provide the highest quality care. Patients benefit from fewer repeated tests, missing records and errors, while receiving more informed care during office visits and emergencies. RHIO's health information exchange process more than seven million clinical messages a month for 1.4 million residents. RHIO is a Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY). For more information, call our Support Center at 1-877-865-7446 (RHIO).
What is health information exchange (HIE)? Health information exchange is the process of sharing health information electronically. As a noun, a health information exchange, or HIE, is an organization that provides technology and services to allow their stakeholders to securely share health information (Source: strategichie.com).