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June 26, 2026 | Rochester RHIO Update

NEW Fusion Platform Transition: Webinar Recording & Slides Now Available

New this week: A large, cross-organizational team is working together to support the transition to Fusion, the new Health Information Exchange (HIE) platform.

As a reminder, Rochester RHIO (RRHIO) will transition from Explore+ to a new clinical query platform, Fusion, in late July. Once the transition is complete, users will be able to access patient medical records across the Western New York, Finger Lakes, and Southern Tier regions.

Teams across partner organizations are working to ensure data flows reliably across the healthcare IT infrastructure as we transition platforms. They have been preparing and loading data, testing system connections, aligning operational models, answering questions, and preparing users for the transition.

This transition is part of a broader statewide effort led by the Statewide Health Information Network for New York (SHIN-NY), New York eHealth Collaborative (NYeC), and other partners to streamline infrastructure, share services, reduce duplication, and make the best use of healthcare resources. 

For additional details, please review our updated FAQs.

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support@grrhio.org
(877) 865-7446


 

Rochester RHIO is a community health information exchange (HIE) dedicated to serving New York’s greater Finger Lakes region, including Monroe, Allegany, Cayuga, Chemung, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties. Its suite of services allow health care professionals to securely and rapidly records across institutions and practices, making patient information available wherever and whenever needed to support the highest quality care. Patients benefit from fewer repeated tests, missing records and errors, while receiving more informed care during office visits and emergencies. RHIO's health information exchange processes more than 7 million clinical messages a month for 1.5 million residents. RHIO is a Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY). For more information, call RHIO Support at 1-877-865-7446 (RHIO). 

What is health information exchange (HIE)? Health information exchange is the process of sharing health information electronically. As a noun, a health information exchange, or HIE, is an organization providing technology and services to allow stakeholders to securely share health information (Source: strategichie.com).

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March 8, 2024

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