News

September 15, 2026 | Rochester RHIO Transition Update

NEW Transition Planning Continues and October 15 HIN Election Deadline

Since our August announcement regarding Rochester RHIO's partnership with HealtheConnections, transition planning activities have continued in coodination with HealtheConnections, the New York eHealth Collaborative (NYeC), and the New York State Department of Health (NYSDOH).

As previously shared, this transition is part of a statewide effort to streamline infrastructure, share services, reduce duplication, and make the best use of healthcare resources.

At this time, participants should continue using Rochester RHIO services as they do today. Critical services, including Results Delivery and clinical data access, remain available.

SCPA HIN Designation Updates and Key Deadline

If your organization currently has Rochester RHIO selected as its Designated Health Information Network (HIN) or Additional HIN and would like HealtheConnections to become your Designated or Additional HIN, no action is required.

This default transition ensures participants continue receiving health information exchange services when Rochester RHIO ceases providing HIE service in the coming months.

Organizations wishing to select a different Designated or Additional HIN may do so by completing the SHINY-NY SCPA HIN Election Schedule amendment Form.

Important: Organizations that currently have Rochester RHIO selected as their Designated or Additional HIN and do not make a change by October 15, 2026 will automatically be included in the transition and become HealtheConnections participants. 

Onboarding Changes

  • Rochester RHIO is no longer onboarding new participant organizations.
  • New Provider Portal users will continue to be onboarded.

Explore+ User Access During Migration

Later this year,  new Explore+ applications for new users will be temporarily paused prior to migration. During this period, requests for new user access will be queued for processing through HealtheConnections following migration.

Additional details and timelines will be shared as plans are finalized. 

Transition Resources:

Stay Informed

Beginning soon, transition-related communications will also be sent from support@healtheconnections.org. Please add this email address to your safe senders list to ensure you reeive future updates. 

Questions?
support@grrhio.org
(877) 865-7446

 

August 20, 2026 | Rochester RHIO HIE Transition Update 

Rochester RHIO Announces Partnership with HealtheConnections

Rochester RHIO (RRHIO) has announced a partnership with HealtheConnections to prepare them to serve Rochester-area participants as RRHIO transitions health information exchange (HIE) services.

Following discussions with the New York eHealth Collaborative (NYeC), New York State Department of Health, and Qualified Entity partners, RRHIO has determined that partnering with HealtheConnections provides a path to continue delivering robust SHIN-NY services in the region.

What This Means for Participants

  • No action is required at this time.
  • Participants should continue using Rochester RHIO services as they do today, including results delivery and other critical services.
  • Migration activities have begun and will continue through the remainder of the year, with additional details provided as plans are finalized.
  • Participants who do not designate another Health Information Network (HIN) will automatically be transitioned to HealtheConnections to ensure continuity of service.

Updated Resources

August 3, 2026 | Statewide Encounter Alerts Services (SEAS) 

Statewide Encounter Alerts Services (SEAS) 

Rochester RHIO continues to support participants transitioning to the Statewide Encounter Alert Services (SEAS). Participants interested in learning more about available alert service options may review the resources below.

SEAS Resources

📄 Download HealtheConnections SEAS Features & Costs (PDF)

📄 Download Hixny SEAS Overview (PDF)

For assistance with the SEAS transition, please contact Rochester RHIO Support at (877) 865-7446.

July 22, 2026 | Rochester RHIO Update

We Will Not Be Migrating to a New Platform at the End of July

Over the past few months, we have shared plans to migrate Rochester RHIO to a new Health Information Exchange platform. Several factors have impacted our migration timeline, and we have determined the need to delay the cutover to a new platform.

We realize this is late-breaking news and appreciate your patience.

As a current Rochester RHIO participant, the RRHIO services you use will continue for the time being. However, users may experience increased service response times. We have reinstated the ability to submit applications for RHIO services through the Provider Portal.

Results delivery and other important services will continue functioning as they have for the near future. If you have questions about a specific service, please contact us.

We are developing a revised go-forward plan in partnership with New York State and will share additional details as soon as they are available.

Statewide Encounter Alert Services (SEAS)

In line with statewide strategy, we are continuing to migrate participants of our current alerts service to the Statewide Encounter Alert Services (SEAS).

 

Rochester RHIO is a community health information exchange (HIE) dedicated to serving New York’s greater Finger Lakes region, including Monroe, Allegany, Cayuga, Chemung, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties. Its suite of services allow health care professionals to securely and rapidly records across institutions and practices, making patient information available wherever and whenever needed to support the highest quality care. Patients benefit from fewer repeated tests, missing records and errors, while receiving more informed care during office visits and emergencies. RHIO's health information exchange processes more than 7 million clinical messages a month for 1.5 million residents. RHIO is a Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY). For more information, call RHIO Support at 1-877-865-7446 (RHIO). 

What is health information exchange (HIE)? Health information exchange is the process of sharing health information electronically. As a noun, a health information exchange, or HIE, is an organization providing technology and services to allow stakeholders to securely share health information (Source: strategichie.com).

Quarterly Rochester RHIO Newsletter:

March 8, 2024

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