Important Information

📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM

  • Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.

  • Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:

    • Clear browser cache/cookies
    • Use incognito/private mode
    • Close all previous Webmail windows before launching a new session

Services Affected:

  • Direct Messaging
  • Alert Notifications

We’ll continue to keep you informed as progress is made.

Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446

Important Documents for RHIO Users

Key Reports & Supporting Research

Key Research Completed by Rochester RHIO

Scholarly Research About Health Information Exchange 

Download Community/Quality Measures

As healthcare reform continues, the industry’s headlong shift from fee-for-service to a pay-for-performance model means quality improvement projects have become more top-of-mind for hospitals and healthcare systems, and this means that clinical metrics are more important than ever.

The Community Metrics Cross Walk team is now providing links to the most updated documents for your review as you plan your data analytics program. 

Previous: 2016 Community Measures Crosswalk [Release Date: July 1, 2016]

The data provided in the 2016 Community Measures Crosswalk begins with the CMS Master List, issued by the Center for Medicare and Medicaid Services. We identified those measures that practices in our community needed to access by adding tabs for MACRA, PCMH, FQHC, HEDIS, GRIPA, and more. 

The Community Measures Crosswalk Workgroup is a subgroup of the Rochester PCMH Collaborative. Members include:

  • Deb Blanchard, RRHS
  • Diane Dale, Canisteo Valley Family Medicine
  • Cynthia Korpal, URMC
  • Martha Osowski, URMC
  • Nancy Buffum-Herman, FLPPS

Comments and suggestions should be sent to: support@grrhio.org.

Community Resources

Health information technology (HIT) is changing the way that health care is delivered in our community, in New York State, and across the country. The goal of HIT adoption and meaningful use is to enable improvement in health care quality, increase affordability and advance health care outcomes by supporting medical decisions and the delivery of coordinated, preventive, patient-centered care.

If you would like specific information on resources for medical practices planning to purchase electronic health record systems,visit the Services section of this website, or contact your Regional Account Manager at 877.865.RHIO (7446). 

For general background on health information technology and government initiatives to promote it, these resources may be helpful.