About Us

What We Do

Rochester RHIO (Regional Health Information Organization) is a secure, electronic health information exchange (HIE) serving authorized medical providers and over 1.5 million residents in Monroe, Allegany, Chemung, Cayuga, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties in upstate New York (Finger Lakes and Southern Tier regions).

What is health information exchange? The service allows a medical care team to share records across institutions and practices, making patient information available wherever and whenever needed to provide the highest quality care. Multiple studies conducted by the Weill Cornell Medical College on the Rochester RHIO—published in peer-reviewed journals—conclude that patients benefit from reduced hospital admissions and readmissions, as well as fewer repeated radiology imaging tests. Through our work locally and with New York State, the RHIO is recognized for our progressive, innovative approach to supporting collaborative health care. 

RHIO Support & General inquiries: Rochester RHIO, 200 Canal View Blvd. Suite 200, Rochester, NY 14623 | support@grrhio.org  | 1-877-865-7446 (RHIO) | fax: 1-585-410-6801.

Our Mission & Vision

The mission of the Rochester RHIO is to provide the greater Rochester medical service area with a system for a secure health information exchange that allows for timely access to clinical information and improved decision making. The primary goal is to share patient healthcare information in a secure environment to improve patient care and to reduce system inefficiencies.   

The Rochester RHIO is a critical link in the Statewide Health Information Network of New York (SHIN-NY), and seeks to collaborate with health information exchange efforts across New York State.

Customer Service Vision Statement:  RHIO staff is focused on providing our participants, stakeholders and patients with professional customer service that fully meets the needs of our customers.  

Policies & Regulations

Rochester RHIO is a fully, accredited Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY), which seeks to foster greater collaboration among health care providers across the state. A copy of the full NYS Health regulation about HIEs is available here: SHIN-NY Regulaton.

Additional resources:

In addition, a complete copy of Rochester RHIO By-Laws are available to the public upon request.

Wren Walters, Office & Communications Coordinator
200 Canal View Blvd., Suite 200
Rochester, NY 14623
wren.walters@grrhio.org
1-877-865-7446 (RHIO) 

Careers

Rochester RHIO is always on the lookout for great talent! Send your cover letter and résumé to careers@grrhio.org.

Leadership

Rochester Regional Health Information Organization (RHIO) is a nonprofit providing a secure health information exchange to the healthcare community in 14 counties of the Finger Lakes and Southern Tier. Rochester RHIO's Board of Directors announced Marlene Bessette as the President and Chief Executive Officer in April 2023. Ms. Bessette has been serving as the Interim CEO since the departure of John Sheehan in August of 2022. 

Rochester RHIO is governed by a Board of Directors from the region (Rochester, Finger Lakes and Southern Tier areas) and functions with the help of many work groups to support the highest quality of service and patient care. Please contact our Privacy Officer for more information about the RHIO's governance.

Board Meeting Minutes 

Board minutes available upon request. 

Wren Walters, Office & Communications Coordinator
200 Canal View Blvd., Suite 200
Rochester, NY 14623
wren.walters@grrhio.org
1-877-865-7446 (RHIO) 

Community Committees

Community committees are made up of stakeholders from our healthcare community and RHIO team members. The following groups meet on a regular basis.

  • Management Committee
  • Finance Committee
  • Clinical Advisory Committee
  • Communications Committee
  • Secondary Use Committee

History

Rochester RHIO was founded in 2006, and was created using a combination of state funds and matching grants from community organizations across the greater Rochester region. In 2006, the RHIO received $4.8 million in start-up funding from the HEAL-NY (Health Efficiency and Affordability Law for New Yorkers) grant. Also, the Rochester Business Alliance and local health care organizations contributed an additional $1.9 million towards start-up collectively. 

Rochester RHIO has now been operating for over a decade and has flourished into a sustainable, non-profit organization that helps improve the quality of healthcare delivery. Multiple studies conducted by the Weill Cornell Medical College on Rochester RHIO — published in peer-reviewed journals — conclude that patients benefit from reduced hospital admissions and readmissions, as well as fewer repeated radiology imaging tests. Through our work locally and with the state, the RHIO is recognized for our progressive, innovative approach to collaborative health care.

Key Contacts

For security inquiries, contact our Chief Privacy and Security Officer.

Jennie Spencer, Chief Privacy and Security Officer
200 Canal View Blvd. Suite 200
Rochester, NY 14623
security@grrhio.org
1-877-865-7446 (RHIO) 

For privacy inquiries, contact our Chief Privacy and Security Officer.

Jennie Spencer, Chief Privacy and Security Officer
200 Canal View Blvd. Suite 200
Rochester, NY 14623
privacy@grrhio.org
1-877-865-7446 (RHIO) 

For Regional Account Manager direction or general inquiries, contact our Support Center: 

Rochester RHIO
200 Canal View Blvd. Suite 200
Rochester, NY 14623
support@grrhio.org
RHIO Support: 1-877-865-RHIO (7446)
Fax: 585-410-6801

For media inquiries, contact:

Teraisa Mullaney
VP of Community Innovation and Development
200 Canal View Blvd., Suite 200
Rochester, NY 14623
teraisa.mullaney@grrhio.org
1-877-865-RHIO (7446)