About Us

Rochester RHIO (Regional Health Information Organization) is a secure, electronic health information exchange (HIE) serving authorized medical providers and more than 1.5 million residents across 14 counties in the Finger Lakes and Southern Tier regions of New York State.

Our network includes hospitals, labs, radiology centers, and healthcare providers working together to improve care quality, reduce inefficiencies, and support better health outcomes.

What We Do

Health Information Exchange allows medical care teams to securely share medical records across institutions and practices—so patient information is available wherever and whenever it’s needed.

Studies by Weill Cornell Medical College, published in peer-reviewed journals, show that Rochester RHIO helps reduce hospital admissions and readmissions, and lowers the number of repeated imaging tests.

Through collaboration with local providers and the Statewide Health Information Network of New York (SHIN-NY), Rochester RHIO is recognized for its innovative approach to connected care.

Our Mission & Vision

Mission:
To provide a secure health information exchange that enables timely access to clinical information, supports informed decision-making, and improves patient care while reducing system inefficiencies.

Vision:
To be a trusted partner in advancing collaborative healthcare across New York State.

Customer Service Commitment:
Our team is dedicated to delivering professional, responsive service to participants, stakeholders, and patients.

Policies & Regulations

Rochester RHIO is a fully accredited Qualified Entity of SHIN-NY.
Learn more:

By-Laws: Available upon request.

Leadership & Governance

Common Ground Health and the Rochester Regional Health Information Organization (RRHIO) are combining.

Our combined board of directors includes leaders from hospitals, insurers, businesses, human service agencies, education and government.

Chair: Melissa Gardner, President and Chief Operating Officer of the RRH Clinically Integrated Network (Rochester Regional Health)

Vice Chair: Ann Marie Cook, President & CEO (Lifespan of Greater Rochester)

    Thank you to our outgoing members:

Board Meeting Minutes: Available upon request.

For more information about governance, please contact our Privacy Officer.

Community Committees

Stakeholders and RHIO team members collaborate through committees focused on:

  • Data Integrity
  • Finance
  • Communications
  • Secondary Use

History

Rochester RHIO was founded in 2006 with support from state grants and community contributions. Since then, it has grown into a trusted health information exchange serving healthcare providers and patients across the Finger Lakes and Southern Tier regions. 

In 2024, Rochester RHIO combined with Common Ground Health, bringing together expertise in health information exchange, health data analytics, and community health improvement.

In 2026, Common Ground Health-Rochester RHIO and Finger Lakes Performing Provider System (FLPPS) combined operations to create a stronger regional organization dedicated to improving healthcare delivery, advancing population health, supporting workforce development, and fostering community collaboration across the Finger Lakes region. The combined organization is led by Chief Executive Officer Carol Tegas.

Careers

Join our team! Send your cover letter and résumé to careers@grrhio.org.

Key Contacts

Address: Rochester RHIO, PO Box 23593, Rochester, NY 14692
Phone: 1-877-865-RHIO (7446) | Fax: 585-410-6801
Email: