About Us

The Rochester RHIO is a secure electronic health information exchange serving authorized medical providers and 1.4 million residents in Monroe, Allegany, Cayuga, Chemung, Genesee, Livingston, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties in upstate New York.

What is health information exchange? The service allows a medical care team to share records across institutions and practices, making patient information available wherever and whenever needed to provide the best care. Patients benefit from fewer repeated tests, easier second opinions, a reduced risk of mistakes caused by poor handwriting or incomplete records, and more informed care during office visits and emergencies. Rochester RHIO is a fully accredited Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY). Health care professionals and patients can learn more by visiting RochesterRHIO.org, or by calling 1-877-865-7446 (RHIO).

For implementation support or to schedule a meeting with an Regional Account Manager, contact:

For security inquiries, please contact our Security Officer:

Ramesh Sridharan, CIO, CISO
200 Canal View Blvd. Suite 200
Rochester, NY 14623
1-877-865-7446 (RHIO) 

For privacy inquiries, please contact our Privacy Officer:

Privacy Officer Amy Warner, Esq. 
200 Canal View Blvd. Suite 200
Rochester, NY 14623
1-877-865-7446 (RHIO) 

For general inquiries, call our Main Support Line: 

Rochester RHIO
200 Canal View Blvd. Suite 200
Rochester, NY 14623
Main Support Line: 1-877-865-RHIO (7446)
Fax: 585-410-6801

For Media Inquiries, please contact our Communications Manager:

Judy Mendoza, Communications Manager
200 Canal View Blvd., Suite 200
Rochester, NY 14623
rhio_communications @grrhio.org

13 Counties of the Rochester RHIO Service Area