03/17/25: 11:27AM Resolved.

7:45AM Rochester RHIO is currently experiencing an issue where our users are unable to access the Provider Portal and Explore+. Our Technical team is actively troubleshooting this and the impact to inbound and outbound traffic.  

Current ETR is unknown, updates will be provided as soon as they are available.

Services affected are:

• Alerts, including Statewide Alerts
• Explore+
• MyResults Delivered

Questions? RHIO Support is available at support@grrhio.org or 1-877-865-RHIO.