Important Information

UPDATE 6/4/2020: Rochester RHIO is currently experiencing larger than normal call volume due to a recent email about exciting news for Explore + and an update to our clinical query portal. While we still want our users to participate in upcoming webinars, we have found that there might be an error in the registration link you received. We will send an updated email with new registration information for upcoming events and have the registration also available after you login. For questions, please contact RHIO Customer Support at support@grrhio.org. 

Rochester RHIO provides around-the-clock service to our participants. We have a dedicated team managing our Support Center phone lines, email inquiries, and support tickets through our website. RHIO Community Services Support Staff are also available for urgent issues outside of regular business hours. Our regular business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. For after hours support, callers are prompted to leave a message for non-critical inquiries. Our Support Center serves both providers and patients.

To submit a Support Ticket, please login into the Provider Portal.

For further assistance, call the Rochester RHIO at 1-877-865-7446 (RHIO). Fax: 585-410-6801

Training

Rochester RHIO provides onsite training and web-based training to assist physicians and office staff with incorporating RHIO software tools into their daily workflow. RHIO supplies each office with patient communication materials outlining the value and capabilities of our community health information exchange. These materials aid in patient education efforts by detailing the value of patient participation.

In order to use Rochester RHIO's clinical query portal, each user is required to complete initial training. RHIO users are also required to complete annual refresher training to review RHIO policies and services along with HIPAA compliance. Refresher training can be completed online, by participation in a webinar, or through an onsite training session administrated by RHIO staff. When completing any RHIO training, the user must attest that the training activity was completed.

If you would like specific information on training, contact your Regional Account Manager or our Support Team at 1-877-865-7446.