Important Information

7/22/2025 - Update 1:55pm: This is now resolved. We are no longer haviing a delay with ingesting data.

7/22/2025 - 1:00pm: Currently, we are having an issue ingesting data into our system, which is causing a delay. We are working to rectify this as soon as possible.

Services Affected:

  • MyResults Delivered (Labs, Rads and Trans)
  • Alert Notifications 

7/22/2025 - Update 1:55pm: This has now been resolved. URMC data is no longer delayed.

7/18/2025 - 2:00PM: We are experiencing a delay receiving URMC data into our system. The following RHIO services may be affected.

  • MyResults Delivered (Labs, Rads & Trans)
  • Explore+ (Clinical Query Portal)
  • Alerts (ADT messages) 

7/22/2025 - Update 1:55pm: We are now receiving real-time RGHS ADTs and are working on consuming the back-logged data. An updated message will be posted once completed. 

7/18/2025 - Update 2:00PM: We are continuing to work on a resolution regarding RGHS ADT messages not displaying as expected. All other RGHS data types are processing normally. An updated message will be posted once additional information is provided.

9:00AM: We are currently addressing an issue preventing us from consuming RGHS ADT messages. All other RGHS data types are being processed successfully.

Thank you for your continued patience and support.

Questions? RHIO Support is available at support@grrhio.org

Rochester RHIO provides around-the-clock service to our participants. We have a dedicated team managing our Support Center phone lines, email inquiries, and support tickets through our website. RHIO Community Services Support Staff are also available for urgent issues outside of regular business hours. Our regular business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. For after hours support, callers are prompted to leave a message for non-critical inquiries. Our Support Center serves both providers and patients.

To submit a Support Ticket, please login into the Provider Portal.

For further assistance, call the Rochester RHIO at 1-877-865-7446 (RHIO). Fax: 585-410-6801

Training

Rochester RHIO provides onsite training and web-based training to assist physicians and office staff with incorporating RHIO software tools into their daily workflow. RHIO supplies each office with patient communication materials outlining the value and capabilities of our community health information exchange. These materials aid in patient education efforts by detailing the value of patient participation.

In order to use Rochester RHIO's clinical query portal, each user is required to complete initial training. RHIO users are also required to complete annual refresher training to review RHIO policies and services along with HIPAA compliance. Refresher training can be completed online, by participation in a webinar, or through an onsite training session administrated by RHIO staff. When completing any RHIO training, the user must attest that the training activity was completed.

If you would like specific information on training, contact your Regional Account Manager or our Support Team at 1-877-865-7446.