Important Information

4/13/2026: New Feature - Explore+ Social Care View

We are pleased to announce the new Social Care View feature on our Explore+ clinical query portal. This view provides access to Health‑Related Social Needs (HRSN) information submitted through a regional Social Care Network (SCN). HRSN data supports care coordination by displaying social care activities such as HRSN screenings, referrals and assessments, alongside clinical data in the patient’s record.

To access HRSN data, click on the Social Care View tab, on the landing page when entering the patient’s record. This view is available to users with affirmative patient consent. 


📌 Please Note: HRSN data should only be viewed, when applicable. Remember, accessing Protected Health Information (PHI) is always minimum necessary and should follow HIPAA guidelines.

Visit the Training tab and select Explore+ Social Care Network (SCN) Training to view a short 4‑minute video. More details can also be found in the Rochester RHIO User Guide under the Training tab.

If you need support or have questions, our team is here to help:
📧 support@grrhio.org
📞 1‑877‑865‑7446

 

Thank you for your continued participation.

Rochester RHIO provides around-the-clock service to our participants. We have a dedicated team managing RHIO Support phone lines, email inquiries, and Support Requests through our Provider Portal. RHIO Staff are also available for urgent issues outside of regular business hours. Our regular business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. For after hours support, callers are prompted to leave a message for non-critical inquiries. RHIO Support serves both providers and patients.

To submit a Support Request, please login into the Provider Portal.

For further assistance, call Rochester RHIO at 1-877-865-7446 (RHIO). Fax: 585-410-6801

Training

Rochester RHIO provides onsite training and web-based training to assist physicians and office staff with incorporating RHIO software tools into their daily workflow. RHIO supplies each office with patient communication materials outlining the value and capabilities of our community health information exchange. These materials aid in patient education efforts by detailing the value of patient participation.

To access Rochester RHIO’s clinical query portal, all users must complete initial training. In addition, annual refresher training is required to review RHIO policies, available services, and HIPAA compliance. Refresher training can be completed online, via webinar, or through an onsite session conducted by RHIO staff. After completing any RHIO training, users must attest that the training activity was successfully completed.

If you would like specific information on training, contact your Regional Account Manager or our RHIO Support at 1-877-865-7446 (RHIO).