Rochester RHIO provides around-the-clock service to our participants. We have a dedicated team managing RHIO Support phone lines, email inquiries, and Support Requests through our Provider Portal. RHIO Staff are also available for urgent issues outside of regular business hours. Our regular business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. For after hours support, callers are prompted to leave a message for non-critical inquiries. RHIO Support serves both providers and patients.

To submit a Support Request, please login into the Provider Portal.

For further assistance, call Rochester RHIO at 1-877-865-7446 (RHIO). Fax: 585-410-6801

Training

Rochester RHIO provides onsite training and web-based training to assist physicians and office staff with incorporating RHIO software tools into their daily workflow. RHIO supplies each office with patient communication materials outlining the value and capabilities of our community health information exchange. These materials aid in patient education efforts by detailing the value of patient participation.

To access Rochester RHIO’s clinical query portal, all users must complete initial training. In addition, annual refresher training is required to review RHIO policies, available services, and HIPAA compliance. Refresher training can be completed online, via webinar, or through an onsite session conducted by RHIO staff. After completing any RHIO training, users must attest that the training activity was successfully completed.

If you would like specific information on training, contact your Regional Account Manager or our RHIO Support at 1-877-865-7446 (RHIO).