📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
Services Affected:
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
The RHIO also continues to be a rich source of data for original research on the benefits and proven value of using a community health information exchange (HIE). In December 2015, researchers from Weill Cornell Medicine published a study in the Journal of the American College of Radiology. The study used records from the Rochester RHIO.
The purpose of the study was to quantify the cost-savings of a health information exchange in regards to repeat imaging because imaging procedures constitute a large portion of healthcare expenditures, according to the study. Using the data of over 12,000 patients, who consented to have their information made accessible through the RHIO, Weill Cornell Medicine researchers confirmed that healthcare providers who use a health information exchange reduce costs and limit redundant imaging and tests, resulting in additional savings. The researchers also indicated that HIEs should be leveraged even more to save additional healthcare dollars.