9/12/2025 – 5:00 PM
Status Update: Direct Messaging and User Provisioning
We’re continuing to troubleshoot the issue affecting user provisioning and Direct Messaging access. Our teams are actively working toward a resolution.
We’ll share updates as soon as more information is available. Thank you for your patience and understanding.
9/9/2025 – 4:00 PM
Service Notice: Direct Messaging Access Issues
We are currently experiencing ongoing issues with Direct Messaging. Users have reported login errors, inconsistent loading behavior, and the need to clear browser cookies to access the service. In some cases, Direct Messaging fails to refresh without logging back into RHIO.
We are working closely with the vendor as these issues are actively investigated. We apologize for the inconvenience and appreciate your patience as we work toward restoring full functionality.
Services Affected:
For assistance, please contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Further updates will be posted here as they become available.
Sincerely,
RHIO Support Team
1. Support urgent treatment for patients Sharing data with the Rochester RHIO supports efforts to deliver the highest quality healthcare for patients. Data sharing builds a more complete medical record for our entire community. More complete data can support urgent treatment for a patient admitted to an emergency department in one of our 14 counties.
2. Improve health care continuity and quality The primary goal of the RHIO is to share patient healthcare information in a secure, electronic environment that improves quality healthcare, increases provider communication, and reduces workflow inefficiencies. Using the RHIO can provide a more complete picture of a patient’s health information at the point of care.
3. Make patient care more efficient Several studies have shown that using the Rochester RHIO reduces duplicate and unnecessary testing. Care efficiency is improved by ensuring that everyone has access to the same patient information. Contact the Rochester RHIO today to find out how you can contribute data to our community health information exchange, and help support our 14-county region by continuing to build a stronger community health record.