Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Contribute data to the Rochester RHIO today: 3 reasons why
1. Support urgent treatment for patients Sharing data with the Rochester RHIO supports efforts to deliver the highest quality healthcare for patients. Data sharing builds a more complete medical record for our entire community. More complete data can support urgent treatment for a patient admitted to an emergency department in one of our 14 counties.
2. Improve health care continuity and quality The primary goal of the RHIO is to share patient healthcare information in a secure, electronic environment that improves quality healthcare, increases provider communication, and reduces workflow inefficiencies. Using the RHIO can provide a more complete picture of a patient’s health information at the point of care.
3. Make patient care more efficient Several studies have shown that using the Rochester RHIO reduces duplicate and unnecessary testing. Care efficiency is improved by ensuring that everyone has access to the same patient information. Contact the Rochester RHIO today to find out how you can contribute data to our community health information exchange, and help support our 14-county region by continuing to build a stronger community health record.