Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Explore application goes electronic
The Rochester RHIO has begun its transition to electronic applications and is pleased to announce the availability of a new, online Explore application. The electronic application empowers the RHIO Administrator to apply for a provider’s enrollment with the Explore service by completing new applications via our secure, online Provider Portal.
To access the electronic Explore application, log into the Provider Portal.
The electronic Explore application requires the RHIO Admin to answer a series of questions similar to the paper-based, enrollment application format. The electronic applications will replace mailed, emailed, and faxed paper enrollment forms. Questions? Contact the Rochester RHIO or call 1-877-865-7446 (RHIO).