Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Solution Spotlight: Transfer to PACs service improves image data interoperability
The Rochester RHIO continues to improve image data interoperability and has expanded its services by offering the Transfer to PACS service in conjunction with eHealth Technologies. This additional service empowers clinicians working in radiology or cardiology imaging departments to access a list of all external imaging studies for their patients from the Rochester RHIO Explore query portal. Needed images are automatically transferred into their local PACS system. Previously, clinicians could only view images.
“I really do love the Transfer to PACS workflow,” said Diana Frillici, Medical Records and PACS Administrator at Elizabeth Wende Breast Care. “It is much faster than using CDs, and it is very convenient that the images go directly to the patient medical record, rather than having to reconcile the record after a patient’s images are imported. We are looking forward to finding ways of working together with the Rochester RHIO to increase opportunities for use.”