Important Information
📢 Status Update: Direct Messaging
October 17, 2025 – 5:30 PM
Email Notifications Restored: Bundled email alerts are now sending correctly after a vendor fix.
Webmail Access: SES is investigating ongoing loading issues but has not yet identified the root cause. Some users may still see session expiration errors.
Tips to Improve Access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before starting a new session
Affected Services:
- Direct Messaging
- Alert Notifications
We’ll share updates as we learn more.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
RHIO Explore users can look up statewide data
November 2016
The Rochester RHIO is pleased to announce the addition of statewide data to the RHIO Explore clinical query portal. This update allows Explore users to query and retrieve patient information from other regions in the state through the SHIN-NY.
For example, if an Explore user is looking up a patient who resides in Genesee County, the user can then query for state clinical data that may be available through HealtheLINK in Buffalo, or another one of eight health information exchanges (HIEs) in New York State.
For additional details on using this function, access the Rochester RHIO User Guide, which can be found by logging into the Provider Portal and clicking on the Information tab.