Important Information
📢 Heads Up: Direct Messaging Sessions Will Time Out
November 21, 2025 – 4:00 PM
Our vendor recently added a new security feature that automatically ends Direct Messaging sessions after a period of inactivity. If your session times out, you’ll see a message letting you know it’s expired and that you need to log back in.
Quick Tips to Keep Things Smooth:
- Log out when you’re done and close all browser windows tied to your session
- Clear your browser cache and cookies
- Try using incognito/private mode
- Close any old Webmail windows before starting a new session
If you’re still running into login issues after trying these steps, drop us a note—we’re here to help!
Thanks for your patience as we work to keep things secure.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
RHIO Explore users can look up statewide data
November 2016
The Rochester RHIO is pleased to announce the addition of statewide data to the RHIO Explore clinical query portal. This update allows Explore users to query and retrieve patient information from other regions in the state through the SHIN-NY.
For example, if an Explore user is looking up a patient who resides in Genesee County, the user can then query for state clinical data that may be available through HealtheLINK in Buffalo, or another one of eight health information exchanges (HIEs) in New York State.
For additional details on using this function, access the Rochester RHIO User Guide, which can be found by logging into the Provider Portal and clicking on the Information tab.