02/23/2024: Rochester RHIO is working with our technical vendor on an isolated issue that is preventing access to Support Requests via the Provider Portal.
Until this is resolved, you may report any issues by emailing RHIO Support at email@example.com or calling 1-877-865-RHIO.
The Rochester RHIO is pleased to announce the addition of statewide data to the RHIO Explore clinical query portal. This update allows Explore users to query and retrieve patient information from other regions in the state through the SHIN-NY.
For example, if an Explore user is looking up a patient who resides in Genesee County, the user can then query for state clinical data that may be available through HealtheLINK in Buffalo, or another one of eight health information exchanges (HIEs) in New York State.
For additional details on using this function, access the Rochester RHIO User Guide, which can be found by logging into the Provider Portal and clicking on the Information tab.