03/17/25: 11:27AM Resolved.
7:45AM Rochester RHIO is currently experiencing an issue where our users are unable to access the Provider Portal and Explore+. Our Technical team is actively troubleshooting this and the impact to inbound and outbound traffic.
Current ETR is unknown, updates will be provided as soon as they are available.
Services affected are:
Questions? RHIO Support is available at support@grrhio.org or 1-877-865-RHIO.
November 2016
The Rochester RHIO is pleased to announce the addition of statewide data to the RHIO Explore clinical query portal. This update allows Explore users to query and retrieve patient information from other regions in the state through the SHIN-NY.
For example, if an Explore user is looking up a patient who resides in Genesee County, the user can then query for state clinical data that may be available through HealtheLINK in Buffalo, or another one of eight health information exchanges (HIEs) in New York State.
For additional details on using this function, access the Rochester RHIO User Guide, which can be found by logging into the Provider Portal and clicking on the Information tab.