7/18/2025 - 2:00PM: We are experiencing a delay with receiving URMC data into our system. The following RHIO services may be affected.
7/18/2025 - Update 2:00PM: We are continuing to work on a resolution regarding RGHS ADT messages not displaying as expected. All other RGHS data types are processing normally. An updated message will be posted once additional information is provided.
9:00AM: We are currently addressing an issue preventing us from consuming RGHS ADT messages. All other RGHS data types are being processed successfully.
Thank you for your continued patience and support.
Questions? RHIO Support is available at support@grrhio.org
Rochester RHIO wants to ensure that we have the right contacts to notify participants when performing system updates or maintenance; and when providing new services or enhancements to existing services. In order to verify that notices are delivered to the appropriate people, we are asking for your help!
Typically RHIO notices go to assigned RHIO Administrators within organizations. If this method of communication is enough, email verify@grrhio.org with your organization’s name. If additional communication is preferred, email verify@grrhio.org with:
- Your organization’s name
- Distribution email addresses managed by your organzation the RHIO should send notices to. For example: "RHIO_Admin@organization.org" or "IT_Staff@organization.org"
The RHIO has enhanced capabilities to tailor messaging to primary contacts at organizations, including different billing contacts, IT contacts, etc. By providing this information, it will streamline communication and ensure the right people are always in the loop regarding RHIO upgrades and service enhancements