🔒 Coming soon! New HIE platform: more efficient and secure.
Rochester RHIO (RRHIO) will be transitioning Explore+ to a new clinical query platform late this spring. Throughout this transition, we will work to ensure great service and data security.
🔗 We are working with the Statewide Health Information Network for New York (SHIN-NY), New York eHealth Collaborative (NYeC), and other statewide partners to share infrastructure, reducing redundancies while maintaining services. Undertaking this initiative supports our goal of being a good steward of limited health care resources.
📅 As we get closer to the go-live date, we will be offering training and resources on the new clinical query platform.
📄 See more in our Frequently Asked Questions sheet and check back often for updates:
👉 View FAQs (PDF)
Questions?
📧 support@grrhio.org
📞 (877) 865-7446
Rochester RHIO wants to ensure that we have the right contacts to notify participants when performing system updates or maintenance; and when providing new services or enhancements to existing services. In order to verify that notices are delivered to the appropriate people, we are asking for your help!
Typically RHIO notices go to assigned RHIO Administrators within organizations. If this method of communication is enough, email verify@grrhio.org with your organization’s name. If additional communication is preferred, email verify@grrhio.org with:
- Your organization’s name
- Distribution email addresses managed by your organzation the RHIO should send notices to. For example: "RHIO_Admin@organization.org" or "IT_Staff@organization.org"
The RHIO has enhanced capabilities to tailor messaging to primary contacts at organizations, including different billing contacts, IT contacts, etc. By providing this information, it will streamline communication and ensure the right people are always in the loop regarding RHIO upgrades and service enhancements