9/15/2026: IMPORTANT TRANSITION UPDATE: Rochester RHIO continues to work with HealtheConnections, NYeC, and NYSDOH on transition planning activities. Participants should continue using Rochester RHIO services as they do today. Critical services, including Results Delivery and clinical data access, remain available.
No Action Required for Most Participants
Organizations that have selected Rochester RHIO as their Designated or Additional Health Information Network (HIN) do not need to take any action if they wish to transition to HealtheConnections. Organizations wishing to select a different HIN must submit a HIN election change by October 15, 2026. Organizations that do not make a change by this date will automatically be included in the transition to HealtheConnections.
👉 View Updated Transition FAQs
👉 Learn More About the Transition
👉 SHIN-NY SCPA HIN Election Schedule Amendment Form
👉 HealtheConnections Rochester RHIO Transition Webpage
👉 HealtheConnections Events & Training Calendar
Questions? Contact support at 📧 support@grrhio.org or 📞 1‑877‑865‑7446
Rochester RHIO wants to ensure that we have the right contacts to notify participants when performing system updates or maintenance; and when providing new services or enhancements to existing services. In order to verify that notices are delivered to the appropriate people, we are asking for your help!
Typically RHIO notices go to assigned RHIO Administrators within organizations. If this method of communication is enough, email verify@grrhio.org with your organization’s name. If additional communication is preferred, email verify@grrhio.org with:
- Your organization’s name
- Distribution email addresses managed by your organzation the RHIO should send notices to. For example: "RHIO_Admin@organization.org" or "IT_Staff@organization.org"
The RHIO has enhanced capabilities to tailor messaging to primary contacts at organizations, including different billing contacts, IT contacts, etc. By providing this information, it will streamline communication and ensure the right people are always in the loop regarding RHIO upgrades and service enhancements