Important Information
9/15/2026: IMPORTANT TRANSITION UPDATE: Rochester RHIO continues to work with HealtheConnections, NYeC, and NYSDOH on transition planning activities. Participants should continue using Rochester RHIO services as they do today. Critical services, including Results Delivery and clinical data access, remain available.
No Action Required for Most Participants
Organizations that have selected Rochester RHIO as their Designated or Additional Health Information Network (HIN) do not need to take any action if they wish to transition to HealtheConnections. Organizations wishing to select a different HIN must submit a HIN election change by October 15, 2026. Organizations that do not make a change by this date will automatically be included in the transition to HealtheConnections.
👉 View Updated Transition FAQs
👉 Learn More About the Transition
👉 SHIN-NY SCPA HIN Election Schedule Amendment Form
Questions? Contact support at 📧 support@grrhio.org or 📞 1‑877‑865‑7446
News / Article
Solution Spotlight: RHIO Explore continues to expand
Whether in the hospital, an emergency room, or a doctor’s office, authorized users can immediately access the data they need when additional guidance is necessary. Explore is Rochester RHIO’s secure, web-based clinical query tool, which includes data for over 1.4 million patients in 13 counties. It’s a window to patient information across different health systems and care settings, which is always available and up-to-date. Explore is one of Rochester RHIO’s most popular Core services, and it continues to grow in terms of its data, sources, and utilization. From January 2016 – January 2017, use of RHIO Explore grew approximately 21 percent from over 27,000 logins per month to 33,000 logins per month!
What’s new with RHIO Explore? During the past year, several enhancements have been made to Explore, including:
- Improved printing capabilities (Fall 2016)
- State-wide data query (Fall 2016)
- Data from ambulatory care settings (CCDs) (Spring 2017)
The state-wide data query allows authorized users to query and retrieve patient information from other regions of New York State through the SHIN-NY. Also, CCDs, or Continuity of Care Documents, have started flowing into RHIO Explore, and soon more will be available through Rochester RHIO’s Repository! More and more ambulatory care information will become available as spring progresses!
Using the Explore query tool helps clinicians and care managers obtain more background information on a patient regarding preexisting conditions, or prior tests. It can also improve office workflows by allowing users to obtain lab and test results more quickly. Explore helps clinicians build a more complete patient record.
Want to know more about Explore? Contact your Deployment Coordinator, or call Customer Support at 1-800-865-7446 (RHIO).
More about using RHIO Explore: Starbridge begins using RHIO Explore.