02/23/2024: Rochester RHIO is working with our technical vendor on an isolated issue that is preventing access to Support Requests via the Provider Portal.
Until this is resolved, you may report any issues by emailing RHIO Support at firstname.lastname@example.org or calling 1-877-865-RHIO.
Whether in the hospital, an emergency room, or a doctor’s office, authorized users can immediately access the data they need when additional guidance is necessary. Explore is Rochester RHIO’s secure, web-based clinical query tool, which includes data for over 1.4 million patients in 13 counties. It’s a window to patient information across different health systems and care settings, which is always available and up-to-date. Explore is one of Rochester RHIO’s most popular Core services, and it continues to grow in terms of its data, sources, and utilization. From January 2016 – January 2017, use of RHIO Explore grew approximately 21 percent from over 27,000 logins per month to 33,000 logins per month!
What’s new with RHIO Explore? During the past year, several enhancements have been made to Explore, including:
The state-wide data query allows authorized users to query and retrieve patient information from other regions of New York State through the SHIN-NY. Also, CCDs, or Continuity of Care Documents, have started flowing into RHIO Explore, and soon more will be available through Rochester RHIO’s Repository! More and more ambulatory care information will become available as spring progresses!
Using the Explore query tool helps clinicians and care managers obtain more background information on a patient regarding preexisting conditions, or prior tests. It can also improve office workflows by allowing users to obtain lab and test results more quickly. Explore helps clinicians build a more complete patient record.
Want to know more about Explore? Contact your Deployment Coordinator, or call Customer Support at 1-800-865-7446 (RHIO).
More about using RHIO Explore: Starbridge begins using RHIO Explore.