Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Are you required to connect to the SHIN-NY? A webinar for regulated facilities
As part of the SHIN-NY Regulation (Addition of Part 300 to Title 10 NYCRR (Statewide Health Information Network for New York (SHIN-NY)), Article 28 nursing homes and diagnostic treatment centers, Article 36 certified home health care agencies and long-term home health care programs, and Article 40 hospices are required to be connected and contributing data to the SHIN-NY by March 9, 2018. More info...
This webinar, “Statewide Health Information Network for NY (SHIN-NY): Its Value to New Yorkers and What Regulated Facilities Need to Know” will address the value of the SHIN-NY and explore available funding opportunities for connecting. Two identical webinar sessions will be held for convenience. You are invited and encouraged to attend either session.
If you’re not already working with a QE to connect to the SHIN-NY, register for the webinar today and learn if your facility is required to connect and how to get started.