Important Information
9/12/2025 – 5:00 PM
Status Update: Direct Messaging and User Provisioning
We’re continuing to troubleshoot the issue affecting user provisioning and Direct Messaging access. Our teams are actively working toward a resolution.
We’ll share updates as soon as more information is available. Thank you for your patience and understanding.
9/9/2025 – 4:00 PM
Service Notice: Direct Messaging Access Issues
We are currently experiencing ongoing issues with Direct Messaging. Users have reported login errors, inconsistent loading behavior, and the need to clear browser cookies to access the service. In some cases, Direct Messaging fails to refresh without logging back into RHIO.
We are working closely with the vendor as these issues are actively investigated. We apologize for the inconvenience and appreciate your patience as we work toward restoring full functionality.
Services Affected:
- Direct Messaging
- Alert Notifications
For assistance, please contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Further updates will be posted here as they become available.
Sincerely,
RHIO Support Team
News / Article
Are you required to connect to the SHIN-NY? A webinar for regulated facilities
As part of the SHIN-NY Regulation (Addition of Part 300 to Title 10 NYCRR (Statewide Health Information Network for New York (SHIN-NY)), Article 28 nursing homes and diagnostic treatment centers, Article 36 certified home health care agencies and long-term home health care programs, and Article 40 hospices are required to be connected and contributing data to the SHIN-NY by March 9, 2018. More info...
This webinar, “Statewide Health Information Network for NY (SHIN-NY): Its Value to New Yorkers and What Regulated Facilities Need to Know” will address the value of the SHIN-NY and explore available funding opportunities for connecting. Two identical webinar sessions will be held for convenience. You are invited and encouraged to attend either session.
If you’re not already working with a QE to connect to the SHIN-NY, register for the webinar today and learn if your facility is required to connect and how to get started.