Important Information
9/15/2026: IMPORTANT TRANSITION UPDATE: Rochester RHIO continues to work with HealtheConnections, NYeC, and NYSDOH on transition planning activities. Participants should continue using Rochester RHIO services as they do today. Critical services, including Results Delivery and clinical data access, remain available.
No Action Required for Most Participants
Organizations that have selected Rochester RHIO as their Designated or Additional Health Information Network (HIN) do not need to take any action if they wish to transition to HealtheConnections. Organizations wishing to select a different HIN must submit a HIN election change by October 15, 2026. Organizations that do not make a change by this date will automatically be included in the transition to HealtheConnections.
👉 View Updated Transition FAQs
👉 Learn More About the Transition
👉 SHIN-NY SCPA HIN Election Schedule Amendment Form
👉 HealtheConnections Rochester RHIO Transition Webpage
👉 HealtheConnections Events & Training Calendar
Questions? Contact support at 📧 support@grrhio.org or 📞 1‑877‑865‑7446
News / Article
2017 Rochester RHIO Participant Satisfaction Survey Results are in!
Thanks to Rochester RHIO’s partnership with FLPPS and Project Contribute efforts, our area's community Health Information Exchange (HIE) increased the number of data sources contributing information to more than 500 in 2017. This means that patient’s records are more complete than ever and authorized users can find even more information through RHIO’s clinical query portal Explore. Overall participant satisfaction with the Explore service increased by 9 percent.
Also, the Deployment Team changed their name to Community Services, and our five Regional Account Representatives completed over 1,000 in-person site visits with participants. The team looks forward to increasing visits again in 2018.
Again, Rochester RHIO saw satisfaction increases with all services in 2017 including Image Exchange, MyResults Delivered, and DIRECT. Overall, 93 percent of the words used to describe Rochester RHIO in the survey were positive! Participants said Rochester RHIO is useful, reliable, efficient, and high quality. Also, on a scale of 1-10, respondents said they were highly likely to recommend Rochester RHIO to another person. They gave us a 9 on the likelihood of recommendation.