Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
New Public Health Information Available
In RHIO Explore, a Deceased checkbox is available on patient records. If a person has passed way in the last 30 days, the Deceased checkbox should be flagged if the notification is received from one of 11 counties in our region.
Rochester RHIO is receiving public health death notifications from 11 counties, including:
- Chemung
- Genesee
- Livingston
- Monroe
- Ontario
- Orleans
- Schuyler
- Seneca
- Steuben
- Wayne
- Yates
If a person falls outside of these counties, then the box will not be checked in Explore.
Use Case Benefits
- Indicates to authorized Explore users of patients who have passed away.
- Provides information needed to support internal processes like administration, billing, care management, and quality reporting.
- Authorized users may want to send a sympathy note to affected family.
For more information on becoming an authorized Explore user, contact our Support Team.