Important Information
9/12/2025 – 5:00 PM
Status Update: Direct Messaging and User Provisioning
We’re continuing to troubleshoot the issue affecting user provisioning and Direct Messaging access. Our teams are actively working toward a resolution.
We’ll share updates as soon as more information is available. Thank you for your patience and understanding.
9/9/2025 – 4:00 PM
Service Notice: Direct Messaging Access Issues
We are currently experiencing ongoing issues with Direct Messaging. Users have reported login errors, inconsistent loading behavior, and the need to clear browser cookies to access the service. In some cases, Direct Messaging fails to refresh without logging back into RHIO.
We are working closely with the vendor as these issues are actively investigated. We apologize for the inconvenience and appreciate your patience as we work toward restoring full functionality.
Services Affected:
- Direct Messaging
- Alert Notifications
For assistance, please contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Further updates will be posted here as they become available.
Sincerely,
RHIO Support Team
News / Article
New Public Health Information Available
In RHIO Explore, a Deceased checkbox is available on patient records. If a person has passed way in the last 30 days, the Deceased checkbox should be flagged if the notification is received from one of 11 counties in our region.
Rochester RHIO is receiving public health death notifications from 11 counties, including:
- Chemung
- Genesee
- Livingston
- Monroe
- Ontario
- Orleans
- Schuyler
- Seneca
- Steuben
- Wayne
- Yates
If a person falls outside of these counties, then the box will not be checked in Explore.
Use Case Benefits
- Indicates to authorized Explore users of patients who have passed away.
- Provides information needed to support internal processes like administration, billing, care management, and quality reporting.
- Authorized users may want to send a sympathy note to affected family.
For more information on becoming an authorized Explore user, contact our Support Team.