Important Information
6/5/2026: New platform coming soon
Rochester RHIO (RRHIO) will be transitioning Explore+ to a new clinical query platform called Fusion in late July. This update will expand access to patient records in the Western New York, Finger Lakes and Southern Tier regions. By sharing infrastructure and services, we will reduce redundancies and increase efficiency.
For details, download the resource below:
Further questions? Contact:
📧 support@grrhio.org
📞 1‑877‑865‑7446
News / Article
New Public Health Information Available
In RHIO Explore, a Deceased checkbox is available on patient records. If a person has passed way in the last 30 days, the Deceased checkbox should be flagged if the notification is received from one of 11 counties in our region.
Rochester RHIO is receiving public health death notifications from 11 counties, including:
- Chemung
- Genesee
- Livingston
- Monroe
- Ontario
- Orleans
- Schuyler
- Seneca
- Steuben
- Wayne
- Yates
If a person falls outside of these counties, then the box will not be checked in Explore.
Use Case Benefits
- Indicates to authorized Explore users of patients who have passed away.
- Provides information needed to support internal processes like administration, billing, care management, and quality reporting.
- Authorized users may want to send a sympathy note to affected family.
For more information on becoming an authorized Explore user, contact our Support Team.