9/17/2025 – 12:30 PM
Status Update: Direct Messaging and User Provisioning
We continue to work closely with our vendor partners to resolve the ongoing issues affecting Direct Messaging and user provisioning. Troubleshooting remains active, and the issue has been escalated due to its extended impact on our users.
We understand the importance of restoring access and are committed to providing timely updates as progress is made.
Services Affected:
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Sincerely,
RHIO Support Team
Rochester RHIO was featured as part of a scholarly literature review in a recent issue of JAMIA (Journal of the American Medical Informatics Association) called, "The benefits of health information exchange: an updated systematic review."
The study found that health information exchanges improve patient care and reduce costs. Forty percent of the analysis was from HIEs in New York. Rochester RHIO represented approximately 9 percent of the analysis. The review found that there were several benefits to health information exchanges such as "fewer duplicated procedures, reduced imaging, lower costs, and improved patient safety."
The study made national headlines and was featured in several publications including: