Important Information

7/11/2025 - 11:00AM: UPDATE: The issue accessing Direct Messaging has been resolved. If you are still unable to access your Direct account, please contact our Support Team at support@grrhio.org or 1-877-865-7446.

Thanks again for your patience!

7/10/2025: 4:00PM: We want to inform you that our vendor continues to actively investigate the issue impacting our Direct Messaging service as a priority.

Please refrain from contacting the vendor directly, as they are already aware of the issue and are fully engaged in working toward a resolution.

We understand how important this service is for patient care and sincerely appreciate your patience and understanding. Our team is closely monitoring the progress and will provide updates as soon as new information becomes available.

Thank you for your continued support.

7/9/2025: 5:00PM: Update: We are waiting for clarification from our vendor regarding the recent communication about DIRECT and are hoping to have more information before end of business on Thursday, July 10th. An update will be provided here on our Provider Portal as soon as more information becomes available.

Thanks for your continued patience as we work to resolve this issue!

9:00AM: SES Direct launched v2.1 today. With the deployment of the new version, users are no longer able to access Direct Messaging directly through the RHIO Portal. Once users click on “Continue to SES Direct”, they are brought to a new log-in screen. We are experiencing issues with this new log-in screen and users are unable to access Direct Messaging at this time. This issue has been escalated to the Operations Team of SES Direct. We will update this portal message as soon as this issue is resolved. We apologize for the inconvenience.

Services affected are:

Alerts
Direct

Questions? RHIO Support is available at support@grrhio.org

News / Article

Rochester RHIO Part of JAMIA study

Rochester RHIO was featured as part of a scholarly literature review in a recent issue of JAMIA (Journal of the American Medical Informatics Association) called, "The benefits of health information exchange: an updated systematic review."

The study found that health information exchanges improve patient care and reduce costs. Forty percent of the analysis was from HIEs in New York. Rochester RHIO represented approximately 9 percent of the analysis. The review found that there were several benefits to health information exchanges such as "fewer duplicated procedures, reduced imaging, lower costs, and improved patient safety."

The study made national headlines and was featured in several publications including:

Study: Health information exchange improves care, reduces cost (Healthcare Informatics)
HIE improves safety, reduces cost of care (Clinical Innovation+Technology)
Health Information Exchanges Improve both care and casts, review finds (Healthcare Analytics News)