Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
zz Archived Online Content
News
Rochester RHIO is one of many efforts across the country trying to improve our health care system through the efficiency, data accuracy and security of health information technology.
RHIO Report - November 2016
Click the above link and read the latest RHIO Report.
- RHIO Explore users can now query for statewide data
- Rochester RHIO coming to a community near you: Genesee County
- Improved printing feature added to RHIO Explore
- Discount available for 2016 Digital Health Conference
Past RHIO Reports
2016: October | September | August | July | June | May | April | March | JanuaryPress Releases
- 12/06/16: eHealth Technologies Empowers Imaging Data Interoperability for Rochester RHIO
- 11/22/16: Rochester RHIO Adds Statewide Clinical Data
- 09/23/16: Digital Rochester Announces 2016 GREAT Award Winners (RHIO Executive Director Jill Eisenstein Wins Technology Leader)
- 08/31/16: Rochester RHIO Integrates eMOLST Into Provider Portal, Improving Access to Quality Care During End-of-Life
- 05/27/16: Rochester RHIO Launches New Website
- 05/06/16: Rochester RHIO Completes Data Normalization Project to Improve the Efficiency and Quality of Healthcare Delivery
- 03/30/16: RHIO Provides Users Access to More Streamlined Patient Records with New Technology
- 02/2016: RHIO Announces New Executive Director
- 12/2015: Researchers Find RHIO Usage Decreases Frequency of Repeat Medical Imaging
- 10/09/14: Rochester RHIO receives Direct Trust and EHNAC Accreditation
- 09/10/14: New Study: RHIO use reduces Readmissions
- 07/16/14: One Million Unique Patient Consents
- 04/29/14: Rochester RHIO is Named a Qualified Entity of the SHIN-NY
Past articles
- 10/29/15: New RHIO New Platform Improves User Experience
- 09/05/15: Ted Kremer Leaving Rochester RHIO
- 09/03/15: Founding executive director Kremer to leave Rochester RHIO
- 05/29/15: Are there financial benefits to Health Information Exchange?
- 05/17/15: New York’s health information system nears critical mass
- 02/01/15: More patient information means less X-rays, study shows
- 01/27/15: HIE eliminates 25% of redundant imaging
- 01/15/15: Health Information Exchange cuts cost of repeat imaging
- 01/14/15: Health Information Exchange and the frequency of repeat medical imaging
- 01/14/15: Study shows Health Information Exchange reduces repeat imaging tests
- 11/10/14: More eyes will see your medical records in 2015
- 10/10/14: Rochester RHIO Receives National Accreditation
- 06/01/14: Associated Press: Rochester RHIO Shines Bright
- 05/02/14: Study shows use of Rochester RHIO cuts costs
- 05/20/14: Unity finds harmony in a private HIE infrastructure
- 03/26/14: Technology Woman of the Year nominees announced
- 02/2014: RHIO Image Exchange saves lives, cuts dupe exams, Aunt Minnie.com