Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Vendors available for C-CDA contribution
Published: October 2018
Rochester RHIO has recently connected EMR vendors MEDITECH and PointClickCare for data contribution, specificially for C-CDAs. By increasing the quanity of data in our HIE, we can support better patient care for our community. Other vendors that are already active for C-CDA data contribution are:
If you have any of these vendors, that means you can start securely contributing data to Rochester RHIO today! Call our Support Center at 1-877-865-7446, or email us info@grrhio.org.