Important Information
1/22/2026: 2:30 PM – Service Advisory Update
Rochester RHIO has resolved the issue affecting outbound data delivery, and results are now being sent successfully.
Please note that inbound data queues are still clearing, and it may take additional time before all incoming data is fully processed.
We will continue to provide updates as the situation progresses.
1:00 PM - Service Advisory
We are currently experiencing a system issue that we are actively working to resolve. At this time, data flowing into Rochester RHIO is queued, which is impacting Outbound Results Delivery and Alerts.
This notice will be updated as soon as an estimated time for resolution is available.
If you have any questions, please contact us:
📧 support@grrhio.org
📞 (877) 865-7446
Thank you for your patience.
News / Article
Your Help is Requested to Complete the SHIN-NY Customer Satisfaction and Usage Survey!
NORC at the University of Chicago, an independent non-profit research organization, is administering a web survey designed to assess user experiences with health information exchange services offered by Rochester RHIO. The SHIN-NY Customer Satisfaction and Usage survey will begin the week of January 28th. The results of this survey will be used to improve health information exchange services provided by New York's eight Qualified Entities and the Statewide Health Information Network of New York (SHIN-NY).
The survey asks about how an organization uses specific clinical data exchange services provided by Rochester RHIO in care delivery. Questions also focus on the level of satisfaction with the different Rochester RHIO services as well as any challenges around the use of the services.
We greatly value your feedback and ask that if you receive a mail or email invitation to participate in the survey that you complete it as soon as possible. After completing this brief online survey, respondents will receive a gift code or can donate their gift to a charitable organization.
This survey is commissioned by the New York eHealth Collaborative (NYeC) and the New York State Department of Health.
For more information or if you have any questions, please contact the NORC at the University of Chicago team at SHIN-NY@norc.org or call them at 1-800-975-2754.