Important Information
7/11/2025 - 11:00AM: UPDATE: The issue accessing Direct Messaging has been resolved. If you are still unable to access your Direct account, please contact our Support Team at support@grrhio.org or 1-877-865-7446.
Thanks again for your patience!
7/10/2025: 4:00PM: We want to inform you that our vendor continues to actively investigate the issue impacting our Direct Messaging service as a priority.
Please refrain from contacting the vendor directly, as they are already aware of the issue and are fully engaged in working toward a resolution.
We understand how important this service is for patient care and sincerely appreciate your patience and understanding. Our team is closely monitoring the progress and will provide updates as soon as new information becomes available.
Thank you for your continued support.
7/9/2025: 5:00PM: Update: We are waiting for clarification from our vendor regarding the recent communication about DIRECT and are hoping to have more information before end of business on Thursday, July 10th. An update will be provided here on our Provider Portal as soon as more information becomes available.
Thanks for your continued patience as we work to resolve this issue!
9:00AM: SES Direct launched v2.1 today. With the deployment of the new version, users are no longer able to access Direct Messaging directly through the RHIO Portal. Once users click on “Continue to SES Direct”, they are brought to a new log-in screen. We are experiencing issues with this new log-in screen and users are unable to access Direct Messaging at this time. This issue has been escalated to the Operations Team of SES Direct. We will update this portal message as soon as this issue is resolved. We apologize for the inconvenience.
Services affected are:
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Alerts
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Direct
Questions? RHIO Support is available at support@grrhio.org
News / Article
Your Help is Requested to Complete the SHIN-NY Customer Satisfaction and Usage Survey!
NORC at the University of Chicago, an independent non-profit research organization, is administering a web survey designed to assess user experiences with health information exchange services offered by Rochester RHIO. The SHIN-NY Customer Satisfaction and Usage survey will begin the week of January 28th. The results of this survey will be used to improve health information exchange services provided by New York's eight Qualified Entities and the Statewide Health Information Network of New York (SHIN-NY).
The survey asks about how an organization uses specific clinical data exchange services provided by Rochester RHIO in care delivery. Questions also focus on the level of satisfaction with the different Rochester RHIO services as well as any challenges around the use of the services.
We greatly value your feedback and ask that if you receive a mail or email invitation to participate in the survey that you complete it as soon as possible. After completing this brief online survey, respondents will receive a gift code or can donate their gift to a charitable organization.
This survey is commissioned by the New York eHealth Collaborative (NYeC) and the New York State Department of Health.
For more information or if you have any questions, please contact the NORC at the University of Chicago team at SHIN-NY@norc.org or call them at 1-800-975-2754.