Important Information
9/17/2025 – 12:30 PM
Status Update: Direct Messaging and User Provisioning
We continue to work closely with our vendor partners to resolve the ongoing issues affecting Direct Messaging and user provisioning. Troubleshooting remains active, and the issue has been escalated due to its extended impact on our users.
We understand the importance of restoring access and are committed to providing timely updates as progress is made.
Services Affected:
- Direct Messaging
- Alert Notifications
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Sincerely,
RHIO Support Team
News / Article
Rochester RHIO Becomes HITRUST Certified
Rochester RHIO is proud to announce that it has achieved HITRUST Common Security Framework (CSF) Certification. The HITRUST certification is recognized as one of the most rigorous frameworks for compliance and cybersecurity in the country, and is considered a national industry benchmark.
The scope of the overall assessment is around the Rochester RHIO’s Health Information Exchange (HIE), and the associated Security and Privacy controls associated with securing the system. The scope consists of the Consent Management, Identity Management and Security, Patient Record Lookup, and Secure Messaging. The options and factors selected for the assessment were: CSF Comprehensive Security & Privacy Assessment (Validated) including Regulatory Risk Factor: EHNAC Accreditation.
This achievement means that Rochester RHIO is ensuring that security, legal, and privacy standards are being maintained to help safeguard our community's healthcare data flowing through our health information exchange. Version 9.1 of the HITRUST CSF certification measures compliance for HIPAA, ISO, NIST, PCI, state laws, and other regulations and business requirements that affect Rochester RHIO.