Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Rochester RHIO Becomes HITRUST Certified
Rochester RHIO is proud to announce that it has achieved HITRUST Common Security Framework (CSF) Certification. The HITRUST certification is recognized as one of the most rigorous frameworks for compliance and cybersecurity in the country, and is considered a national industry benchmark.
The scope of the overall assessment is around the Rochester RHIO’s Health Information Exchange (HIE), and the associated Security and Privacy controls associated with securing the system. The scope consists of the Consent Management, Identity Management and Security, Patient Record Lookup, and Secure Messaging. The options and factors selected for the assessment were: CSF Comprehensive Security & Privacy Assessment (Validated) including Regulatory Risk Factor: EHNAC Accreditation.
This achievement means that Rochester RHIO is ensuring that security, legal, and privacy standards are being maintained to help safeguard our community's healthcare data flowing through our health information exchange. Version 9.1 of the HITRUST CSF certification measures compliance for HIPAA, ISO, NIST, PCI, state laws, and other regulations and business requirements that affect Rochester RHIO.