9/12/2025 – 5:00 PM
Status Update: Direct Messaging and User Provisioning
We’re continuing to troubleshoot the issue affecting user provisioning and Direct Messaging access. Our teams are actively working toward a resolution.
We’ll share updates as soon as more information is available. Thank you for your patience and understanding.
9/9/2025 – 4:00 PM
Service Notice: Direct Messaging Access Issues
We are currently experiencing ongoing issues with Direct Messaging. Users have reported login errors, inconsistent loading behavior, and the need to clear browser cookies to access the service. In some cases, Direct Messaging fails to refresh without logging back into RHIO.
We are working closely with the vendor as these issues are actively investigated. We apologize for the inconvenience and appreciate your patience as we work toward restoring full functionality.
Services Affected:
For assistance, please contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Further updates will be posted here as they become available.
Sincerely,
RHIO Support Team
Complete, accurate data is essential for high quality health care. With the movement toward value-based payment, Rochester RHIO is focused on ensuring quality data and completeness. RHIO works diligently to identify gaps between health care data currently collected by clinicians and community organizations, and emerging data needs required for quality reporting.
Approximately 20 percent of clinical care documents (C-CDAs) from new data sources are incomplete at first, but then, Rochester RHIO technical and clinical staff step in to help close these gaps in data reporting
Through ever-deepening relationships with the community's healthcare providers, and grant support from the Greater Rochester Health Foundation, RHIO's Medical Director Tarun Kothari, M.D. flags missing data elements, then contacts physicians directly to help them understand the importance of data quality and operating requirements. In parallel, Rochester RHIO helps organizations identify data gaps where Common Clinical Data Set elements vary in electronic health records (EHR) systems and require vendor correction.