Important Information
📢 Heads Up: Direct Messaging Sessions Will Time Out
November 21, 2025 – 4:00 PM
Our vendor recently added a new security feature that automatically ends Direct Messaging sessions after a period of inactivity. If your session times out, you’ll see a message letting you know it’s expired and that you need to log back in.
Quick Tips to Keep Things Smooth:
- Log out when you’re done and close all browser windows tied to your session
- Clear your browser cache and cookies
- Try using incognito/private mode
- Close any old Webmail windows before starting a new session
If you’re still running into login issues after trying these steps, drop us a note—we’re here to help!
Thanks for your patience as we work to keep things secure.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Ensuring Quality Data
Complete, accurate data is essential for high quality health care. With the movement toward value-based payment, Rochester RHIO is focused on ensuring quality data and completeness. RHIO works diligently to identify gaps between health care data currently collected by clinicians and community organizations, and emerging data needs required for quality reporting.
Approximately 20 percent of clinical care documents (C-CDAs) from new data sources are incomplete at first, but then, Rochester RHIO technical and clinical staff step in to help close these gaps in data reporting
Through ever-deepening relationships with the community's healthcare providers, and grant support from the Greater Rochester Health Foundation, RHIO's Medical Director Tarun Kothari, M.D. flags missing data elements, then contacts physicians directly to help them understand the importance of data quality and operating requirements. In parallel, Rochester RHIO helps organizations identify data gaps where Common Clinical Data Set elements vary in electronic health records (EHR) systems and require vendor correction.