Important Information
9/17/2025 – 12:30 PM
Status Update: Direct Messaging and User Provisioning
We continue to work closely with our vendor partners to resolve the ongoing issues affecting Direct Messaging and user provisioning. Troubleshooting remains active, and the issue has been escalated due to its extended impact on our users.
We understand the importance of restoring access and are committed to providing timely updates as progress is made.
Services Affected:
- Direct Messaging
- Alert Notifications
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Sincerely,
RHIO Support Team
News / Article
Supporting Healthcare is What We Do
March 16, 2020
Rochester RHIO has reviewed its business continuity plans, ensuring they remain viable and effective in light of the evolving COVID-19 situation. Since we are an essential component of the regional and New York State healthcare infrastructure, ongoing operation is essential. Supporting healthcare is what we do.
Our teams are enabled to work remotely, including from their homes, with no anticipated impact to service. Rochester RHIO is proud to provide around-the-clock phone support. Our phones are open 24-hours a day, 7 days a week. For immediate assistance and support call Rochester RHIO at 1-877-865-7446 (RHIO). If you leave a message, someone will get back to you. Effective, Monday, March 16, our office in Brighton is temporarily closed due to the declared state of emergency in Monroe County.
We are continuing to monitor the situation in conjunction with our healthcare partners across the region, state and nationwide. We have also pressed the pause button on in-person visits and meetings including hospitals and doctors’ offices in an effort to decrease the traffic flow in those settings, and reduce any potential transmission exposure.
For additional contact information, visit our About Us page.