Important Information
🔒 Coming soon! New HIE platform: more efficient and secure.
Rochester RHIO (RRHIO) will be transitioning Explore+ to a new clinical query platform late this spring. Throughout this transition, we will work to ensure great service and data security.
🔗 We are working with the Statewide Health Information Network for New York (SHIN-NY), New York eHealth Collaborative (NYeC), and other statewide partners to share infrastructure, reducing redundancies while maintaining services. Undertaking this initiative supports our goal of being a good steward of limited health care resources.
📅 As we get closer to the go-live date, we will be offering training and resources on the new clinical query platform.
📄 See more in our Frequently Asked Questions sheet and check back often for updates:
👉 View FAQs (PDF)
Questions?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Supporting Healthcare is What We Do
March 16, 2020
Rochester RHIO has reviewed its business continuity plans, ensuring they remain viable and effective in light of the evolving COVID-19 situation. Since we are an essential component of the regional and New York State healthcare infrastructure, ongoing operation is essential. Supporting healthcare is what we do.
Our teams are enabled to work remotely, including from their homes, with no anticipated impact to service. Rochester RHIO is proud to provide around-the-clock phone support. Our phones are open 24-hours a day, 7 days a week. For immediate assistance and support call Rochester RHIO at 1-877-865-7446 (RHIO). If you leave a message, someone will get back to you. Effective, Monday, March 16, our office in Brighton is temporarily closed due to the declared state of emergency in Monroe County.
We are continuing to monitor the situation in conjunction with our healthcare partners across the region, state and nationwide. We have also pressed the pause button on in-person visits and meetings including hospitals and doctors’ offices in an effort to decrease the traffic flow in those settings, and reduce any potential transmission exposure.
For additional contact information, visit our About Us page.