Important Information
6/26/2026: NEW - Fusion Transition Webinar Resources Now Available
New this week: Webinar recording and presentation slides are now available for review.
Rochester RHIO (RRHIO) will transition from Explore+ to a new clinical query platform, Fusion, in late July. This update will expand access to patient records across the Western New York, Finger Lakes and Southern Tier regions, while improving efficiency through shared infrastructure and services.
If you were unable to attend or would like to revisit the information, the webinar recording and presentation slides are now available below.
Access the webinar resources below:
➡️ View Webinar Recording (Zoom)
➡️ Download Presentation Slides (PDF)
For additional details, you can also review the resource below:
Questions? Contact support at 📧 support@grrhio.org or 📞 1‑877‑865‑7446
News / Article
Rochester RHIO Expands Access to Verbal Consent Procedure
Expansion includes additional clinicians.
Updated: April 6, 2020
On March 20, Rochester RHIO announced a change from the New York State Department of Health (NYS DOH) around RHIO consent for telemedicine. Written consent is being waived for telemedicine calls where a patient doesn’t have prior written consent on file for the health information exchange. Rochester RHIO has operationalized this access through its Break-the-Glass protocol.
Usually only used for emergency situations, Rochester RHIO is now expanding authorized user access to its Break-the-Glass protocol to support and facilitate the telehealth directive from NYS DOH during the COVID-19 public health pandemic. More clinical users will now see “Break-the-Glass” as additional option while entering RHIO consent into Explore.
Note: Rochester RHIO conducts an audit each time a user clicks “Break-the-Glass.”
If you need to use this process, you must follow the directions in the verbal consent procedure below.
- Document: Rochester RHIO Verbal Consent Procedure for Telehealth During the COVID-19 Pandemic
- Full Letter: New York State Department of Health
Important: Verbal consent is NOT durable. This means that verbal consent must be obtained during each telehealth visit, if a patient has not previously provided written consent.
If you have any questions around verbal consent, the procedure itself, or if you don’t see the Break-the-Glass option while entering patient consent, contact RHIO Support at 1-877-865-7446 (RHIO), or email support@grrhio.org.