6/4/2020: Rochester RHIO is currently experiencing larger than normal call volume. For questions, please contact RHIO Customer Support at email@example.com.
Updated: April 6, 2020
On March 20, Rochester RHIO announced a change from the New York State Department of Health (NYS DOH) around RHIO consent for telemedicine. Written consent is being waived for telemedicine calls where a patient doesn’t have prior written consent on file for the health information exchange. Rochester RHIO has operationalized this access through its Break-the-Glass protocol.
Usually only used for emergency situations, Rochester RHIO is now expanding authorized user access to its Break-the-Glass protocol to support and facilitate the telehealth directive from NYS DOH during the COVID-19 public health pandemic. More clinical users will now see “Break-the-Glass” as additional option while entering RHIO consent into Explore.
Note: Rochester RHIO conducts an audit each time a user clicks “Break-the-Glass.”
If you need to use this process, you must follow the directions in the verbal consent procedure below.
Important: Verbal consent is NOT durable. This means that verbal consent must be obtained during each telehealth visit, if a patient has not previously provided written consent.
If you have any questions around verbal consent, the procedure itself, or if you don’t see the Break-the-Glass option while entering patient consent, contact RHIO Support at 1-877-865-7446 (RHIO), or email firstname.lastname@example.org.