Important Information
🔒 Coming soon! New HIE platform: more efficient and secure.
Rochester RHIO (RRHIO) will be transitioning Explore+ to a new clinical query platform late this spring. Throughout this transition, we will work to ensure great service and data security.
🔗 We are working with the Statewide Health Information Network for New York (SHIN-NY), New York eHealth Collaborative (NYeC), and other statewide partners to share infrastructure, reducing redundancies while maintaining services. Undertaking this initiative supports our goal of being a good steward of limited health care resources.
📅 As we get closer to the go-live date, we will be offering training and resources on the new clinical query platform.
📄 See more in our Frequently Asked Questions sheet and check back often for updates:
👉 View FAQs (PDF)
Questions?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Rochester RHIO Expands Access to Verbal Consent Procedure
Expansion includes additional clinicians.
Updated: April 6, 2020
On March 20, Rochester RHIO announced a change from the New York State Department of Health (NYS DOH) around RHIO consent for telemedicine. Written consent is being waived for telemedicine calls where a patient doesn’t have prior written consent on file for the health information exchange. Rochester RHIO has operationalized this access through its Break-the-Glass protocol.
Usually only used for emergency situations, Rochester RHIO is now expanding authorized user access to its Break-the-Glass protocol to support and facilitate the telehealth directive from NYS DOH during the COVID-19 public health pandemic. More clinical users will now see “Break-the-Glass” as additional option while entering RHIO consent into Explore.
Note: Rochester RHIO conducts an audit each time a user clicks “Break-the-Glass.”
If you need to use this process, you must follow the directions in the verbal consent procedure below.
- Document: Rochester RHIO Verbal Consent Procedure for Telehealth During the COVID-19 Pandemic
- Full Letter: New York State Department of Health
Important: Verbal consent is NOT durable. This means that verbal consent must be obtained during each telehealth visit, if a patient has not previously provided written consent.
If you have any questions around verbal consent, the procedure itself, or if you don’t see the Break-the-Glass option while entering patient consent, contact RHIO Support at 1-877-865-7446 (RHIO), or email support@grrhio.org.