Important Information
📢 Heads Up: Direct Messaging Sessions Will Time Out
November 21, 2025 – 4:00 PM
Our vendor recently added a new security feature that automatically ends Direct Messaging sessions after a period of inactivity. If your session times out, you’ll see a message letting you know it’s expired and that you need to log back in.
Quick Tips to Keep Things Smooth:
- Log out when you’re done and close all browser windows tied to your session
- Clear your browser cache and cookies
- Try using incognito/private mode
- Close any old Webmail windows before starting a new session
If you’re still running into login issues after trying these steps, drop us a note—we’re here to help!
Thanks for your patience as we work to keep things secure.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
RHIO Featured in Rochester Business Journal
Rochester RHIO's CEO and President Jill Eisenstein was recently profiled in the Rochester Business Journal, the city's leading source of business news. Jill is described in the article as a "fierce advocate" ensuring that "the medical community and all of us who are connected to the RHIO have the right information so that we can help people..."
Reporter Bennett Loudon does an excellent job breaking down the business of the RHIO and challenges associated with health information exchange. He also captures Jill's personality, and highlights Rochester RHIO's role supporting public health and the community during the pandemic.
"Just as it would have been difficult decades ago to imagine a pandemic scenario like the one we’re all living through today, most of us also could not have envisioned an electronic
information system like the one managed by Jill Eisenstein, that provides critical data in real time for health care professionals battling the COVID-19 outbreak."