Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
RHIO Featured in Rochester Business Journal
Rochester RHIO's CEO and President Jill Eisenstein was recently profiled in the Rochester Business Journal, the city's leading source of business news. Jill is described in the article as a "fierce advocate" ensuring that "the medical community and all of us who are connected to the RHIO have the right information so that we can help people..."
Reporter Bennett Loudon does an excellent job breaking down the business of the RHIO and challenges associated with health information exchange. He also captures Jill's personality, and highlights Rochester RHIO's role supporting public health and the community during the pandemic.
"Just as it would have been difficult decades ago to imagine a pandemic scenario like the one we’re all living through today, most of us also could not have envisioned an electronic
information system like the one managed by Jill Eisenstein, that provides critical data in real time for health care professionals battling the COVID-19 outbreak."