UPDATE 9/24/2020 Notice to Explore Users: Rochester RHIO team continues to work on improvements to system performance. We have seen a significant improvement from user experiences last week but are planning additional improvements over the next few days. We value the importance of this service, as we continue to actively work to speed things up, we'll provide updates here. For other Explore+ commonly asked questions see: Explore+FAQ or users can call us directly at RHIO Support for assistance 1.877.865.RHIO (7446)
NEW THIS WEEK: Rochester RHIO is pleased to announce that ALL COVID-19 lab results, regardless of where they are processed, are available in the RHIO Explore clinical query portal. If a patient resides in the 14-county region, then COVID-19 lab results are available in the Explore patient record, even if the results are processed in another region or another state. RHIO receives daily COVID-19 reports from NYSDOH, and each day, Rochester RHIO sends COVID-19 results that are processed in our region to NYSDOH.
In addition, RHIO has COVID-19 Alerting services available for interested participants. RHIO also makes a daily downloadable COVID-19 report available for county health departments through its Provider Portal.