Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
COVID-19 Lab Results Processed from Other Regions Now in RHIO Explore
NEW THIS WEEK: Rochester RHIO is pleased to announce that ALL COVID-19 lab results, regardless of where they are processed, are available in the RHIO Explore clinical query portal. If a patient resides in the 14-county region, then COVID-19 lab results are available in the Explore patient record, even if the results are processed in another region or another state. RHIO receives daily COVID-19 reports from NYSDOH, and each day, Rochester RHIO sends COVID-19 results that are processed in our region to NYSDOH.
In addition, RHIO has COVID-19 Alerting services available for interested participants. RHIO also makes a daily downloadable COVID-19 report available for county health departments through its Provider Portal.