Important Information
📢 Status Update: Direct Messaging
October 17, 2025 – 5:30 PM
Email Notifications Restored: Bundled email alerts are now sending correctly after a vendor fix.
Webmail Access: SES is investigating ongoing loading issues but has not yet identified the root cause. Some users may still see session expiration errors.
Tips to Improve Access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before starting a new session
Affected Services:
- Direct Messaging
- Alert Notifications
We’ll share updates as we learn more.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
COVID-19 Lab Results Processed from Other Regions Now in RHIO Explore
NEW THIS WEEK: Rochester RHIO is pleased to announce that ALL COVID-19 lab results, regardless of where they are processed, are available in the RHIO Explore clinical query portal. If a patient resides in the 14-county region, then COVID-19 lab results are available in the Explore patient record, even if the results are processed in another region or another state. RHIO receives daily COVID-19 reports from NYSDOH, and each day, Rochester RHIO sends COVID-19 results that are processed in our region to NYSDOH.
In addition, RHIO has COVID-19 Alerting services available for interested participants. RHIO also makes a daily downloadable COVID-19 report available for county health departments through its Provider Portal.