📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
Services Affected:
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Rochester RHIO is soon upgrading to a new patient search engine: Explore+: Your Patient Information Connection.
Explore+ advances patient search technology to meet the ever-evolving needs of health information exchange. Explore+ provides enhanced user functionality and a redesigned, clean interface. Enhanced functionality includes: a consolidated timeline view, an Expression view, improved data categorization, data grouped by encounter, and more.
Rochester RHIO anticipates that the new tool will allow us to be more flexible and responsive to the needs of our community, ultimately creating a better user experience. Rochester RHIO is working diligently to make the transition as smooth as possible. The new solution is currently undergoing deep quality assurance testing. We are also busy loading historical data and real-time data feeds.
For specific details about new features, data load, and service impact, visit the Explore+ FAQs. We'll update the FAQs on an ongoing basis through our launch date to keep you informed of the latest.
To register for an online training course, log into the Provider Portal.
Important: Explore+ is a required training for ALL RHIO Explore Users. An on-demand video training will be available soon.