8/20/2026: IMPORTANT UPDATE: Rochester RHIO Announces Partnership with HealtheConnections.
Rochester RHIO has announced a partnership with HealtheConnections as part of its HIE transition planning. No action is required at this time, and participants should continue using Rochester RHIO services as they do today. Migration activities have begun and will continue through the remainder of the year. Additional guidance, timelines, and training resources will be shared as plans are finalized.
👉 View Updated Frequently Asked Questions (FAQs)
👉 View Carol Tegas' Participant Letter
👉 View David Horrocks' NYeC Letter
Questions? Contact support at 📧 support@grrhio.org or 📞 1‑877‑865‑7446
Certain healthcare facilities are pre-qualified to receive up to $13,000 in state money if they sign up to send clinical data to Rochester RHIO, our community health information exchange. Eligible organizations that wish to participate in the Data Exchange Incentive Program (DEIP) must contact Rochester RHIO by mid-September to complete the paperwork for the September 30, 2020 deadline, and must comply with bi-directional connectivity requirements by May 31, 2021.To learn if your organization is eligible, contact your RHIO Regional Account Manager.
DEIP is open to the following organizations and providers:
Eligibility Criteria for the Data Exchange Incentive Program
For detailed eligibility requirements, go to https://www.nyehealth.org/services/hie-adoption/.
You can also email deip@nyehealth.org for general program inquiries.
*Note: The state has opened up the data incentive program to EMS, Labs and Pharmacies, which have until January 2021 to enroll in the program. For this new wave of the program, all requirements for these specific agencies must be completed by August 31, 2021.