📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
Services Affected:
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Certain healthcare facilities are pre-qualified to receive up to $13,000 in state money if they sign up to send clinical data to Rochester RHIO, our community health information exchange. Eligible organizations that wish to participate in the Data Exchange Incentive Program (DEIP) must contact Rochester RHIO by mid-September to complete the paperwork for the September 30, 2020 deadline, and must comply with bi-directional connectivity requirements by May 31, 2021.To learn if your organization is eligible, contact your RHIO Regional Account Manager.
DEIP is open to the following organizations and providers:
Eligibility Criteria for the Data Exchange Incentive Program
For detailed eligibility requirements, go to https://www.nyehealth.org/services/hie-adoption/.
You can also email deip@nyehealth.org for general program inquiries.
*Note: The state has opened up the data incentive program to EMS, Labs and Pharmacies, which have until January 2021 to enroll in the program. For this new wave of the program, all requirements for these specific agencies must be completed by August 31, 2021.