9/12/2025 – 5:00 PM
Status Update: Direct Messaging and User Provisioning
We’re continuing to troubleshoot the issue affecting user provisioning and Direct Messaging access. Our teams are actively working toward a resolution.
We’ll share updates as soon as more information is available. Thank you for your patience and understanding.
9/9/2025 – 4:00 PM
Service Notice: Direct Messaging Access Issues
We are currently experiencing ongoing issues with Direct Messaging. Users have reported login errors, inconsistent loading behavior, and the need to clear browser cookies to access the service. In some cases, Direct Messaging fails to refresh without logging back into RHIO.
We are working closely with the vendor as these issues are actively investigated. We apologize for the inconvenience and appreciate your patience as we work toward restoring full functionality.
Services Affected:
For assistance, please contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Further updates will be posted here as they become available.
Sincerely,
RHIO Support Team
We count on health data to measure access, clinical outcomes, costs, and other crucial components of care. Race and ethnicity are part of this data set, influencing planning, aiding decisions, and changing lives. And, we know that many count on Rochester RHIO as one of community’s key resources for this information.
Data quality and completeness allows accurate assessments of the health and well-being of residents—and identifying inequities. Rochester RHIO is a trusted data steward spanning 14 counties and 1.5 million people. Yet as robust as our systems are, we can do better. Our team is committed to improving how race and ethnicity data are recorded, collaborating with other regional healthcare agencies and experts to evaluate and reform policies and processes that deliver the most precise information possible.
In keeping with this commitment, our Board of Directors and leadership supports the Black Agenda of Greater Rochester in declaring that racism is a public health crisis. Concurrently, we are instituting several near-term and extended goals.
The RHIO will:
Rochester RHIO will never stop working to ensure that the health information on which so many rely is free from racial bias, as well as our community at large. We look forward to sharing our progress against these actions in the months and years to come.