UPDATE 9/24/2020 Notice to Explore Users: Rochester RHIO team continues to work on improvements to system performance. We have seen a significant improvement from user experiences last week but are planning additional improvements over the next few days. We value the importance of this service, as we continue to actively work to speed things up, we'll provide updates here. For other Explore+ commonly asked questions see: Explore+FAQ or users can call us directly at RHIO Support for assistance 1.877.865.RHIO (7446)
We count on health data to measure access, clinical outcomes, costs, and other crucial components of care. Race and ethnicity are part of this data set, influencing planning, aiding decisions, and changing lives. And, we know that many count on Rochester RHIO as one of community’s key resources for this information.
Data quality and completeness allows accurate assessments of the health and well-being of residents—and identifying inequities. Rochester RHIO is a trusted data steward spanning 14 counties and 1.5 million people. Yet as robust as our systems are, we can do better. Our team is committed to improving how race and ethnicity data are recorded, collaborating with other regional healthcare agencies and experts to evaluate and reform policies and processes that deliver the most precise information possible.
In keeping with this commitment, our Board of Directors and leadership supports the Black Agenda of Greater Rochester in declaring that racism is a public health crisis. Concurrently, we are instituting several near-term and extended goals.
The RHIO will:
Rochester RHIO will never stop working to ensure that the health information on which so many rely is free from racial bias, as well as our community at large. We look forward to sharing our progress against these actions in the months and years to come.