📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
Services Affected:
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
We count on health data to measure access, clinical outcomes, costs, and other crucial components of care. Race and ethnicity are part of this data set, influencing planning, aiding decisions, and changing lives. And, we know that many count on Rochester RHIO as one of community’s key resources for this information.
Data quality and completeness allows accurate assessments of the health and well-being of residents—and identifying inequities. Rochester RHIO is a trusted data steward spanning 14 counties and 1.5 million people. Yet as robust as our systems are, we can do better. Our team is committed to improving how race and ethnicity data are recorded, collaborating with other regional healthcare agencies and experts to evaluate and reform policies and processes that deliver the most precise information possible.
In keeping with this commitment, our Board of Directors and leadership supports the Black Agenda of Greater Rochester in declaring that racism is a public health crisis. Concurrently, we are instituting several near-term and extended goals.
The RHIO will:
Rochester RHIO will never stop working to ensure that the health information on which so many rely is free from racial bias, as well as our community at large. We look forward to sharing our progress against these actions in the months and years to come.