Important Information
📢 Heads Up: Direct Messaging Sessions Will Time Out
November 21, 2025 – 4:00 PM
Our vendor recently added a new security feature that automatically ends Direct Messaging sessions after a period of inactivity. If your session times out, you’ll see a message letting you know it’s expired and that you need to log back in.
Quick Tips to Keep Things Smooth:
- Log out when you’re done and close all browser windows tied to your session
- Clear your browser cache and cookies
- Try using incognito/private mode
- Close any old Webmail windows before starting a new session
If you’re still running into login issues after trying these steps, drop us a note—we’re here to help!
Thanks for your patience as we work to keep things secure.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Rochester RHIO Pioneers Advanced Clinical Query Portal to Address Complex HIE Data Environments
Rochester RHIO has been advancing patient care through innovation and better access to health data since its founding more than a decade ago. As a health information exchange pioneer, RHIO has now launched Explore+, an advanced clinical query portal that is flexible and responsive to the ever-evolving needs of Health Information Exchange (HIE).
This new patient search technology was created specifically for the multiple and often complex demands of HIE data environments. With an intuitive interface, Explore+ provides improved data characterization and options to view data by encounter, consolidated timeline and expression.
The portal delivers a better user experience through enhanced functionality and time-saving efficiencies. With a new, modern design, Explore+ also further improves authorized access to patient menus and historical consent.
Explore+ is the first clinical query portal to be built on the Meridian DAP platform, a powerful, foundational technology newly developed by RHIO’s technology partner, Aigilx Health.
Through this new development and other infrastructure enhancements, which accounts for not only the data demands of today but the foreseeable future, the RHIO addresses the needs of its community partners to provide better care for 1.5 million participants in its 14-county area.