Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Letter from the CEO: Looking Forward
We are starting our 15th year with enthusiasm and optimism! We know 2021 will have its challenges, but we look forward to making it an incredible year.
I first want to thank all of our stakeholders and participants for their continued trust and support of Rochester RHIO, and the health information exchange services we deliver in pursuit of high quality patient care and improved healthcare delivery efficiency.
For a quick review of RHIO’s work in 2020, take 2 minutes to check out our video report to the community
In 2021, upcoming editions of the RHIO Report will highlight key focus areas like:
- Data quality and completeness
- Community engagement (including health equity)
- Expansion of data sources
- Regional data hub
- Emergency preparedness (including COVID-19)
I do have one thing to ask of you—please let us know how we are doing, how we can better meet the needs of our region, and even what we are doing right. You can email me directly at jill.eisenstein@grrhio.org.