Important Information
📢 Status Update: Direct Messaging
October 17, 2025 – 5:30 PM
Email Notifications Restored: Bundled email alerts are now sending correctly after a vendor fix.
Webmail Access: SES is investigating ongoing loading issues but has not yet identified the root cause. Some users may still see session expiration errors.
Tips to Improve Access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before starting a new session
Affected Services:
- Direct Messaging
- Alert Notifications
We’ll share updates as we learn more.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Letter from the CEO: Looking Forward
We are starting our 15th year with enthusiasm and optimism! We know 2021 will have its challenges, but we look forward to making it an incredible year.
I first want to thank all of our stakeholders and participants for their continued trust and support of Rochester RHIO, and the health information exchange services we deliver in pursuit of high quality patient care and improved healthcare delivery efficiency.
For a quick review of RHIO’s work in 2020, take 2 minutes to check out our video report to the community
In 2021, upcoming editions of the RHIO Report will highlight key focus areas like:
- Data quality and completeness
- Community engagement (including health equity)
- Expansion of data sources
- Regional data hub
- Emergency preparedness (including COVID-19)
I do have one thing to ask of you—please let us know how we are doing, how we can better meet the needs of our region, and even what we are doing right. You can email me directly at jill.eisenstein@grrhio.org.