Important Information
📢 Heads Up: Direct Messaging Sessions Will Time Out
November 21, 2025 – 4:00 PM
Our vendor recently added a new security feature that automatically ends Direct Messaging sessions after a period of inactivity. If your session times out, you’ll see a message letting you know it’s expired and that you need to log back in.
Quick Tips to Keep Things Smooth:
- Log out when you’re done and close all browser windows tied to your session
- Clear your browser cache and cookies
- Try using incognito/private mode
- Close any old Webmail windows before starting a new session
If you’re still running into login issues after trying these steps, drop us a note—we’re here to help!
Thanks for your patience as we work to keep things secure.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Rochester RHIO CEO to Retire in August
Jill Eisenstein, president and CEO of Rochester RHIO, announced her plans to retire from the organization at the end of August. A national search has begun for her successor to allow for a seamless leadership transition. Eisenstein has been instrumental in the RHIO’s success for the past 15 years, and is one of the original founding members of the company. She became CEO in 2015.
“It’s hard to convey how much we admire Jill’s insights and abilities to steer the (Rochester) RHIO through the complexities associated with health information exchange. Thanks to her leadership, we have a deeply experienced management team and staff, outstanding infrastructure, committed funding, and a veteran board of directors—momentum that will continue,” said Ann Marie Cook, chairperson of the Rochester RHIO Board of Directors.
“Rochester RHIO’s evolution has been remarkable. Never could I have imagined the advanced technologies we’ve developed, the services we’ve created, the thousands of care givers we reach and our ability to better the lives of 1.5 million residents across the Greater Finger Lakes Region and beyond,” said Eisenstein.
Eisenstein was also recently nominated to the 2021 Rochester Business Journal’s Power 100 List. Rochester RHIO serves the greater Finger Lakes Region of New York.