Important Information
1/22/2026: 2:30 PM – Service Advisory Update
Rochester RHIO has resolved the issue affecting outbound data delivery, and results are now being sent successfully.
Please note that inbound data queues are still clearing, and it may take additional time before all incoming data is fully processed.
We will continue to provide updates as the situation progresses.
1:00 PM - Service Advisory
We are currently experiencing a system issue that we are actively working to resolve. At this time, data flowing into Rochester RHIO is queued, which is impacting Outbound Results Delivery and Alerts.
This notice will be updated as soon as an estimated time for resolution is available.
If you have any questions, please contact us:
📧 support@grrhio.org
📞 (877) 865-7446
Thank you for your patience.
News / Article
Rochester RHIO CEO to Retire in August
Jill Eisenstein, president and CEO of Rochester RHIO, announced her plans to retire from the organization at the end of August. A national search has begun for her successor to allow for a seamless leadership transition. Eisenstein has been instrumental in the RHIO’s success for the past 15 years, and is one of the original founding members of the company. She became CEO in 2015.
“It’s hard to convey how much we admire Jill’s insights and abilities to steer the (Rochester) RHIO through the complexities associated with health information exchange. Thanks to her leadership, we have a deeply experienced management team and staff, outstanding infrastructure, committed funding, and a veteran board of directors—momentum that will continue,” said Ann Marie Cook, chairperson of the Rochester RHIO Board of Directors.
“Rochester RHIO’s evolution has been remarkable. Never could I have imagined the advanced technologies we’ve developed, the services we’ve created, the thousands of care givers we reach and our ability to better the lives of 1.5 million residents across the Greater Finger Lakes Region and beyond,” said Eisenstein.
Eisenstein was also recently nominated to the 2021 Rochester Business Journal’s Power 100 List. Rochester RHIO serves the greater Finger Lakes Region of New York.