Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Rochester RHIO CEO to Retire in August
Jill Eisenstein, president and CEO of Rochester RHIO, announced her plans to retire from the organization at the end of August. A national search has begun for her successor to allow for a seamless leadership transition. Eisenstein has been instrumental in the RHIO’s success for the past 15 years, and is one of the original founding members of the company. She became CEO in 2015.
“It’s hard to convey how much we admire Jill’s insights and abilities to steer the (Rochester) RHIO through the complexities associated with health information exchange. Thanks to her leadership, we have a deeply experienced management team and staff, outstanding infrastructure, committed funding, and a veteran board of directors—momentum that will continue,” said Ann Marie Cook, chairperson of the Rochester RHIO Board of Directors.
“Rochester RHIO’s evolution has been remarkable. Never could I have imagined the advanced technologies we’ve developed, the services we’ve created, the thousands of care givers we reach and our ability to better the lives of 1.5 million residents across the Greater Finger Lakes Region and beyond,” said Eisenstein.
Eisenstein was also recently nominated to the 2021 Rochester Business Journal’s Power 100 List. Rochester RHIO serves the greater Finger Lakes Region of New York.