Important Information
9/15/2026: IMPORTANT TRANSITION UPDATE: Rochester RHIO continues to work with HealtheConnections, NYeC, and NYSDOH on transition planning activities. Participants should continue using Rochester RHIO services as they do today. Critical services, including Results Delivery and clinical data access, remain available.
No Action Required for Most Participants
Organizations that have selected Rochester RHIO as their Designated or Additional Health Information Network (HIN) do not need to take any action if they wish to transition to HealtheConnections. Organizations wishing to select a different HIN must submit a HIN election change by October 15, 2026. Organizations that do not make a change by this date will automatically be included in the transition to HealtheConnections.
👉 View Updated Transition FAQs
👉 Learn More About the Transition
👉 SHIN-NY SCPA HIN Election Schedule Amendment Form
👉 HealtheConnections Rochester RHIO Transition Webpage
👉 HealtheConnections Events & Training Calendar
Questions? Contact support at 📧 support@grrhio.org or 📞 1‑877‑865‑7446
News / Article
Rochester RHIO CEO to Retire in August
Jill Eisenstein, president and CEO of Rochester RHIO, announced her plans to retire from the organization at the end of August. A national search has begun for her successor to allow for a seamless leadership transition. Eisenstein has been instrumental in the RHIO’s success for the past 15 years, and is one of the original founding members of the company. She became CEO in 2015.
“It’s hard to convey how much we admire Jill’s insights and abilities to steer the (Rochester) RHIO through the complexities associated with health information exchange. Thanks to her leadership, we have a deeply experienced management team and staff, outstanding infrastructure, committed funding, and a veteran board of directors—momentum that will continue,” said Ann Marie Cook, chairperson of the Rochester RHIO Board of Directors.
“Rochester RHIO’s evolution has been remarkable. Never could I have imagined the advanced technologies we’ve developed, the services we’ve created, the thousands of care givers we reach and our ability to better the lives of 1.5 million residents across the Greater Finger Lakes Region and beyond,” said Eisenstein.
Eisenstein was also recently nominated to the 2021 Rochester Business Journal’s Power 100 List. Rochester RHIO serves the greater Finger Lakes Region of New York.