Important Information
9/12/2025 – 5:00 PM
Status Update: Direct Messaging and User Provisioning
We’re continuing to troubleshoot the issue affecting user provisioning and Direct Messaging access. Our teams are actively working toward a resolution.
We’ll share updates as soon as more information is available. Thank you for your patience and understanding.
9/9/2025 – 4:00 PM
Service Notice: Direct Messaging Access Issues
We are currently experiencing ongoing issues with Direct Messaging. Users have reported login errors, inconsistent loading behavior, and the need to clear browser cookies to access the service. In some cases, Direct Messaging fails to refresh without logging back into RHIO.
We are working closely with the vendor as these issues are actively investigated. We apologize for the inconvenience and appreciate your patience as we work toward restoring full functionality.
Services Affected:
- Direct Messaging
- Alert Notifications
For assistance, please contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Further updates will be posted here as they become available.
Sincerely,
RHIO Support Team
News / Article
COVID-19 Vaccination Data Plugged into Explore+
Authorized users of Explore+ can now view COVD-19 vaccination data in the patient's community health record. Vaccination data from NYSIIS (New York State Immunization Information System) is visible in the patient record under the "Immunizations" category. COVID-19 immunization records go back as far as mid-December 2020.
Also, as a reminder, county public health users have dedicated access to COVID-19 test results in the RHIO's Provider Portal. In addition, there are a few different ways that RHIO participants can access COVID-19 data. For more information, read Tips for Accessing COVID-19 Data via Rochester RHIO.
Rochester RHIO is also supplying COVID-19 vaccination data to the Finger Lakes COVID-19 Vaccination Task Force.
Questions? Contact RHIO Support.
Explore+ is your patient information connection.