📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
Services Affected:
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
In August, Rochester RHIO will speak on advances made in patient information sharing alongside Ciitizen at the SHIEC 2021 Annual Conference. Health information exchanges from across the country will be gathering to network, discuss innovative technology advances, learn about federal policy changes, share best practices, and more.
Rochester RHIO and Ciitizen are partnering to enable Ciitizen app users to get copies of their medical records from New York providers. Leveraging Ciitiizen technology enables the release of health information in compliance with federal information blocking rules without the need to provision patient-facing portals. Ciitzen was recently featured on CBS News.
Rochester RHIO's Chief Information Officer Andrea Richardson and Chief Engagement Officer Denise DiNoto will be taking the stage alongside Ciitizen's Chief Regulatory Officer Deven McGraw and Head of Interoperability Solutions Lin Wan.
To learn more about SHIEC, or to register for a virtual ticket to the SHIEC conference, go to: strategichie.com.