Important Information
7/18/2025 - 2:00PM: We are experiencing a delay with receiving URMC data into our system. The following RHIO services may be affected.
- MyResults Delivered (Labs, Rads & Trans)
- Explore+ (Clinical Query Portal)
- Alerts (ADT messages)
7/18/2025 - Update 2:00PM: We are continuing to work on a resolution regarding RGHS ADT messages not displaying as expected. All other RGHS data types are processing normally. An updated message will be posted once additional information is provided.
9:00AM: We are currently addressing an issue preventing us from consuming RGHS ADT messages. All other RGHS data types are being processed successfully.
Thank you for your continued patience and support.
Questions? RHIO Support is available at support@grrhio.org
News / Article
Rochester RHIO Leaders Present at National HIE Conference
In August, Rochester RHIO will speak on advances made in patient information sharing alongside Ciitizen at the SHIEC 2021 Annual Conference. Health information exchanges from across the country will be gathering to network, discuss innovative technology advances, learn about federal policy changes, share best practices, and more.
Rochester RHIO and Ciitizen are partnering to enable Ciitizen app users to get copies of their medical records from New York providers. Leveraging Ciitiizen technology enables the release of health information in compliance with federal information blocking rules without the need to provision patient-facing portals. Ciitzen was recently featured on CBS News.
Rochester RHIO's Chief Information Officer Andrea Richardson and Chief Engagement Officer Denise DiNoto will be taking the stage alongside Ciitizen's Chief Regulatory Officer Deven McGraw and Head of Interoperability Solutions Lin Wan.
To learn more about SHIEC, or to register for a virtual ticket to the SHIEC conference, go to: strategichie.com.