Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Four Exciting Updates to Explore+
Explore+ provides clinical search technology and time saving efficiencies for authorized users. Four recent updates have been made to the interface to improve usability for participants.
- COVID Booster Information Added: Additional dose indicators and data are now available from NYSIIS.
- Improved Custom Date Range Functionality: Users can now type in a date range, but also use the calendar to select dates.
- Customized Expression View: Ability to organize expression cards according to user preference. Users can set their default Expression View by adding/removing and changing the order of expression cards. This feature is available through the User Preferences menu.
- Primary Diagnosis Indicator Added: A Primary Diagnosis Indicator now displays on an encounter. Codes comes from the ADT.
Explore+ is your patient information connection, and we are committed to making it as valuable as possible for users across the region. A special thank you goes out to the Explore+ User Group for their input and valuable feedback on enhancements.
If you'd like to learn more about Explore+, call the Rochester RHIO Support Center at 1-877-865-7446 (RHIO).
Email: support@grrhio.org. Fax: 585-410-6801