Important Information
📢 Heads Up: Direct Messaging Sessions Will Time Out
November 21, 2025 – 4:00 PM
Our vendor recently added a new security feature that automatically ends Direct Messaging sessions after a period of inactivity. If your session times out, you’ll see a message letting you know it’s expired and that you need to log back in.
Quick Tips to Keep Things Smooth:
- Log out when you’re done and close all browser windows tied to your session
- Clear your browser cache and cookies
- Try using incognito/private mode
- Close any old Webmail windows before starting a new session
If you’re still running into login issues after trying these steps, drop us a note—we’re here to help!
Thanks for your patience as we work to keep things secure.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Four Exciting Updates to Explore+
Explore+ provides clinical search technology and time saving efficiencies for authorized users. Four recent updates have been made to the interface to improve usability for participants.
- COVID Booster Information Added: Additional dose indicators and data are now available from NYSIIS.
- Improved Custom Date Range Functionality: Users can now type in a date range, but also use the calendar to select dates.
- Customized Expression View: Ability to organize expression cards according to user preference. Users can set their default Expression View by adding/removing and changing the order of expression cards. This feature is available through the User Preferences menu.
- Primary Diagnosis Indicator Added: A Primary Diagnosis Indicator now displays on an encounter. Codes comes from the ADT.
Explore+ is your patient information connection, and we are committed to making it as valuable as possible for users across the region. A special thank you goes out to the Explore+ User Group for their input and valuable feedback on enhancements.
If you'd like to learn more about Explore+, call the Rochester RHIO Support Center at 1-877-865-7446 (RHIO).
Email: support@grrhio.org. Fax: 585-410-6801