9/17/2025 – 12:30 PM
Status Update: Direct Messaging and User Provisioning
We continue to work closely with our vendor partners to resolve the ongoing issues affecting Direct Messaging and user provisioning. Troubleshooting remains active, and the issue has been escalated due to its extended impact on our users.
We understand the importance of restoring access and are committed to providing timely updates as progress is made.
Services Affected:
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Sincerely,
RHIO Support Team
Explore+ provides clinical search technology and time saving efficiencies for authorized users. Four recent updates have been made to the interface to improve usability for participants.
Explore+ is your patient information connection, and we are committed to making it as valuable as possible for users across the region. A special thank you goes out to the Explore+ User Group for their input and valuable feedback on enhancements.
If you'd like to learn more about Explore+, call the Rochester RHIO Support Center at 1-877-865-7446 (RHIO).
Email: support@grrhio.org. Fax: 585-410-6801