Important Information
7/15/2025 - 3:00PM: Update: Service Restoration in Progress
We’re pleased to share that the following services are now operational:
- Provider Portal Access
- XQE Alerts
- MyResults Delivered (MRD)
- Data Ingestion
We are currently assessing the extent of any delays and identifying any remaining backlog. Our team continues to monitor the situation closely and will provide further updates as we learn more.
Thank you for your continued patience and support.
Questions? RHIO Support is available at support@grrhio.org
News / Article
Four Exciting Updates to Explore+
Explore+ provides clinical search technology and time saving efficiencies for authorized users. Four recent updates have been made to the interface to improve usability for participants.
- COVID Booster Information Added: Additional dose indicators and data are now available from NYSIIS.
- Improved Custom Date Range Functionality: Users can now type in a date range, but also use the calendar to select dates.
- Customized Expression View: Ability to organize expression cards according to user preference. Users can set their default Expression View by adding/removing and changing the order of expression cards. This feature is available through the User Preferences menu.
- Primary Diagnosis Indicator Added: A Primary Diagnosis Indicator now displays on an encounter. Codes comes from the ADT.
Explore+ is your patient information connection, and we are committed to making it as valuable as possible for users across the region. A special thank you goes out to the Explore+ User Group for their input and valuable feedback on enhancements.
If you'd like to learn more about Explore+, call the Rochester RHIO Support Center at 1-877-865-7446 (RHIO).
Email: support@grrhio.org. Fax: 585-410-6801