📢 Status Update: Direct Messaging
October 17, 2025 – 5:30 PM
Email Notifications Restored: Bundled email alerts are now sending correctly after a vendor fix.
Webmail Access: SES is investigating ongoing loading issues but has not yet identified the root cause. Some users may still see session expiration errors.
Tips to Improve Access:
Affected Services:
We’ll share updates as we learn more.
Need help?
📧 support@grrhio.org
📞 (877) 865-7446
Attention RHIO Admins
Rochester RHIO has improved the RHIO Admins User Access tab. As a qualified entity (QE) in New York State, these enhancements ensure the appropriateness of access and reinforce the importance of security compliance with our community health information exchange. New workflow enhancements include: