Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Rochester RHIO Propels Health Data Equity Standards
Rochester RHIO is leading the way when it comes to race, ethnicity and gender healthcare data. With a focus on reducing disparities of care, Rochester RHIO is improving the quality and completeness of this demographic data shared in electronic health record systems across the greater Finger Lakes region.
As part of a Greater Rochester Health Foundation grant, Rochester RHIO is working with key community partners and our Top 100 data sources to implement standards around this demographic data through a collaborative process. The project launched this year. The New York eHealth Collaborative is also looking to do more in the area of health data equity in 2023. Rochester RHIO is the first HIE in the state to launch an active project on improving the quality of race, ethnicity and gender identification for health data.
Rochester RHIO is ahead of the curve.