Important Information
9/12/2025 – 5:00 PM
Status Update: Direct Messaging and User Provisioning
We’re continuing to troubleshoot the issue affecting user provisioning and Direct Messaging access. Our teams are actively working toward a resolution.
We’ll share updates as soon as more information is available. Thank you for your patience and understanding.
9/9/2025 – 4:00 PM
Service Notice: Direct Messaging Access Issues
We are currently experiencing ongoing issues with Direct Messaging. Users have reported login errors, inconsistent loading behavior, and the need to clear browser cookies to access the service. In some cases, Direct Messaging fails to refresh without logging back into RHIO.
We are working closely with the vendor as these issues are actively investigated. We apologize for the inconvenience and appreciate your patience as we work toward restoring full functionality.
Services Affected:
- Direct Messaging
- Alert Notifications
For assistance, please contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Further updates will be posted here as they become available.
Sincerely,
RHIO Support Team
News / Article
Rochester RHIO Propels Health Data Equity Standards
Rochester RHIO is leading the way when it comes to race, ethnicity and gender healthcare data. With a focus on reducing disparities of care, Rochester RHIO is improving the quality and completeness of this demographic data shared in electronic health record systems across the greater Finger Lakes region.
As part of a Greater Rochester Health Foundation grant, Rochester RHIO is working with key community partners and our Top 100 data sources to implement standards around this demographic data through a collaborative process. The project launched this year. The New York eHealth Collaborative is also looking to do more in the area of health data equity in 2023. Rochester RHIO is the first HIE in the state to launch an active project on improving the quality of race, ethnicity and gender identification for health data.
Rochester RHIO is ahead of the curve.