📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
Services Affected:
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
HITRUST Risk-based, 2-year (r2) Certified status demonstrates that the organization’s information technology infrastructure has met key regulations and industry-defined requirements and is appropriately managing risk. This achievement places Rochester RHIO in an elite group of organizations worldwide that have earned this certification. “The HITRUST Assurance Program is the most rigorous available, consisting of a multitude of quality assurance checks, both automated and manual,” said Bimal Sheth, Executive Vice President, Standards Development & Assurance Operations, HITRUST.
“Organizations like ours are continually under pressure to meet complex compliance and privacy requirements that include technical and process elements such as NIST and ISO,” said Jennie Spencer, CIO, CPSO at Rochester RHIO. “We are pleased to demonstrate to our customers the highest standards for data protection and information security by achieving HITRUST Risk-based, 2-year Certification."