Important Information
📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
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Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
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Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
- Clear browser cache/cookies
- Use incognito/private mode
- Close all previous Webmail windows before launching a new session
Services Affected:
- Direct Messaging
- Alert Notifications
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
News / Article
Rochester RHIO Begins Recruiting Process Transformation
Like other organizations, Rochester RHIO was impacted by the “Great Resignation” in 2021. To stay competitive, RHIO looked at new and innovative ways to retain employees and attract candidates. In 2022, RHIO was approved to be a Cap-exempt employer by the U.S. government. RHIO also hired its first international, co-op student from RIT. The company also made improvements to its time off policy to retain employees. This also supports the pledge we made in 2020 to support diversifying our workforce.
To be Cap-exempt means that the organization is exempt from the timeframe or limits that governs the 85,000 application cap and can file H-1B applications without going through H-1B cap process via the federal government. In 2022, only 25% of applicants were approved through the limited federal program.
“The implementation of these job market strategies, along with allowing employees to work remotely, allowed the organization to compete for high quality talent, especially with more local tech talent working remotely for large west coast companies like Amazon, Oracle and Zillow.” – Judy Mendoza, VP of Administration.