Important Information
9/12/2025 – 5:00 PM
Status Update: Direct Messaging and User Provisioning
We’re continuing to troubleshoot the issue affecting user provisioning and Direct Messaging access. Our teams are actively working toward a resolution.
We’ll share updates as soon as more information is available. Thank you for your patience and understanding.
9/9/2025 – 4:00 PM
Service Notice: Direct Messaging Access Issues
We are currently experiencing ongoing issues with Direct Messaging. Users have reported login errors, inconsistent loading behavior, and the need to clear browser cookies to access the service. In some cases, Direct Messaging fails to refresh without logging back into RHIO.
We are working closely with the vendor as these issues are actively investigated. We apologize for the inconvenience and appreciate your patience as we work toward restoring full functionality.
Services Affected:
- Direct Messaging
- Alert Notifications
For assistance, please contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
Further updates will be posted here as they become available.
Sincerely,
RHIO Support Team
News / Article
Rochester RHIO Begins Recruiting Process Transformation
Like other organizations, Rochester RHIO was impacted by the “Great Resignation” in 2021. To stay competitive, RHIO looked at new and innovative ways to retain employees and attract candidates. In 2022, RHIO was approved to be a Cap-exempt employer by the U.S. government. RHIO also hired its first international, co-op student from RIT. The company also made improvements to its time off policy to retain employees. This also supports the pledge we made in 2020 to support diversifying our workforce.
To be Cap-exempt means that the organization is exempt from the timeframe or limits that governs the 85,000 application cap and can file H-1B applications without going through H-1B cap process via the federal government. In 2022, only 25% of applicants were approved through the limited federal program.
“The implementation of these job market strategies, along with allowing employees to work remotely, allowed the organization to compete for high quality talent, especially with more local tech talent working remotely for large west coast companies like Amazon, Oracle and Zillow.” – Judy Mendoza, VP of Administration.