📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM
Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.
Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:
Services Affected:
We’ll continue to keep you informed as progress is made.
Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446
In an exciting step forward, Rochester RHIO is the first health information exchange in the country to partner with Invitae, formerly Ciitizen, on the launch of the Cures Gateway so patients can access their community data from across the region and the state. While this supports compliance with the 21st Century Cures Act, the benefits to patients is so much larger. The Cures Gateway allows patients, especially those with complex or critical care needs, a secure, single point of entry to access multiple data sources at one time and put that data into an app of their choosing. This allows patients to share their information easily in order to participate in a clinical trial, or share their information with another care provider, especially one who may be out of state.
In 2023, the Cures Gateway allows patients ease of access to their data. It doesn’t replace a patient using their physician portal. Patients will still need to access their physician portals to make appointments, pay bills, communicate with their provider, etc. What the Cures Gateway provides is ease of use and data transfer for patients in a secure, simple way.
This is innovation: when 1.5 million residents across the Greater Finger Lakes Region can download and view their personal health data (from over 1,100 data sources) in just a few simple clicks.
Watch a demonstration of the new service, which is scheduled to be made available to the public in Q1 of 2023. For more information on accessing your patient data today, go to https://rochesterrhio.org/ForPatients and click Access My Health Data.