Important Information

📢 Status Update: Direct Messaging
October 10, 2025 – 5:30 PM

  • Email Notifications Restored: Our vendor resolved a temporary issue that had prevented email notifications from being sent to users' contact email addresses. The service has been restarted, and users are now receiving bundled email notifications when new Alerts messages are available. One email may include multiple messages, depending on volume.

  • Webmail Access Still Under Review: Our vendor continues to investigate the Webmail loading issue to identify the root cause. Some users may still experience session expiration errors. To improve access:

    • Clear browser cache/cookies
    • Use incognito/private mode
    • Close all previous Webmail windows before launching a new session

Services Affected:

  • Direct Messaging
  • Alert Notifications

We’ll continue to keep you informed as progress is made.

Need help? Contact RHIO Support:
📧 support@grrhio.org
📞 (877) 865-7446

Rochester RHIO Participant Map