Important Information

**UPDATE 11/17/17 6:00 a.m.: RRHIO Explore Query Portal is back online and available for use. It will take some time for the data accumulated over the past 36 hours to process in, but we'll continue to provide updates here. Thank you for your patience as we work to make Explore better.**

**UPDATE 11/17/17 10:00 a.m.: All eHT services - Image Viewer, HIE Worklist, and Transfer to PACS - are available.**

We are performing an extended system maintenance beginning at 7:00 p.m. Wednesday, November 15th in an effort to make our services better. This maintenance is more complex than our usual weekly maintenance and we anticipate that Explore could be unavailable for up to 36 hours. We will post updates here throughout our maintenance window and as services come back online and are available. We appreciate your patience as we make these updates. For questions or concerns, please contact Customer Support at 1.877.865.7446 or

**Clarification: RHIO Direct Encrypted Email is not impacted by this work.**

**UPDATE 11/16/17 1:35 a.m.: Results Delivery is back online.**

**UPDATE 11/16/17 6:10 p.m.: Unfortunately our maintenance work is taking longer than expected. The revised timeline has Explore coming back online at approximately 7:00 a.m. EST on 11/17/17. We apologize for the delay and this interruption in service.


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