Important Information

We are currently experiencing a disruption to our image exchange for Borg & IDE images. Images are only available from July 14th to August 12th. This impacts both image retrieval through Explore and Transfer to PACs services.  Borg & Ide is actively working to resolve this matter and we will remove this message once service is fully restored. 

The Rochester RHIO provides around-the-clock service to our customers. We have a dedicated team managing our Customer Support Center phone lines, email inquiries, and support tickets though our website. RHIO support staff are also available for urgent issues outside of regular business hours. Our Customer Support Center’s regular business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. For after hours support, callers are prompted to leave a message for non-critical inquiries. Our Support Center serves both providers and patients.

For further assistance, call the Rochester RHIO at 1-877-865-7446 (RHIO). Fax: 585-410-6801