Important Information

Finger Lakes Health is currently experiencing an interruption in delivery of electronic results. This interruption currently impacts Explore, Alerts, and Electronic Result Delivery.  For questions, contact Rochester RHIO’s Customer Support Center at 1.877.865.7446. Thank You. 

The Rochester RHIO provides around-the-clock service to our customers. We have a dedicated team managing our Customer Support Center phone lines, email inquiries, and support tickets through our website. RHIO support staff are also available for urgent issues outside of regular business hours. Our Customer Support Center’s regular business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. For after hours support, callers are prompted to leave a message for non-critical inquiries. Our Support Center serves both providers and patients.

For further assistance, call the Rochester RHIO at 1-877-865-7446 (RHIO). Fax: 585-410-6801