Important Information

Update Nov 13, 2019: RHIO's DIRECT Messaging Service is currently unavailable. We are actively working to remedy this and will continue to post updates here. For questions, contact Customer Support at 877.865.7446. 

Rochester RHIO provides around-the-clock service to our participants. We have a dedicated team managing our Support Center phone lines, email inquiries, and support tickets through our website. RHIO Community Services Support Staff are also available for urgent issues outside of regular business hours. Our regular business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. For after hours support, callers are prompted to leave a message for non-critical inquiries. Our Support Center serves both providers and patients.

To submit a Support Ticket, please login into the Provider Portal.

For further assistance, call the Rochester RHIO at 1-877-865-7446 (RHIO). Fax: 585-410-6801