We are performing a scheduled maintenance on Wednesday, 10/23/2019 9:00p - 11:00p in an effort to make our services better. During this time, users may experience system slowness or intermittent periods of downtime. We appreciate your patience as we make these updates. For questions or concerns, please contact Customer Support at 1.877.865.7446 or

Rochester RHIO provides around-the-clock service to our participants. We have a dedicated team managing our Support Center phone lines, email inquiries, and support tickets through our website. RHIO Community Services Support Staff are also available for urgent issues outside of regular business hours. Our regular business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. For after hours support, callers are prompted to leave a message for non-critical inquiries. Our Support Center serves both providers and patients.

To submit a Support Ticket, please login into the Provider Portal.

For further assistance, call the Rochester RHIO at 1-877-865-7446 (RHIO). Fax: 585-410-6801