Important Information

Finger Lakes Health is currently experiencing an interruption in delivery of electronic results. This interruption currently impacts Explore, Alerts, and Electronic Result Delivery.  For questions, contact Rochester RHIO’s Customer Support Center at 1.877.865.7446. Thank You. 

SHIN-NY: Its Value to New Yorkers and What Regulated Facilities Need to Know

As part of the SHIN-NY Regulation (Addition of Part 300 to Title 10 NYCRR (Statewide Health Information Network for New York (SHIN-NY)), Article 28 nursing homes and diagnostic treatment centers, Article 36 certified home health care agencies and long-term home health care programs, and Article 40 hospices are required to be connected and contributing data to the SHIN-NY by March 9, 2018.

Follow up items and tools from January 29 webinar: Questions? Contact Denise DiNoto, Rochester RHIO Community Services Director.

Data Exchange Incentive Program (DEIP) - HIE Adoption

Learn more about DEIP program basics, eligibility requirements, data contribution requirements, program milestones, payment milestones, QE contacts, and how to get started.

Note: This program was recently extended. In order to receive funding, all milestones must be completed by September 30, 2018. Incentive funding is $13,000 per organization.

Data Exchange Incentive Program (DEIP) Informational Webinar

Questions? Contact your RHIO Account Representative. You can also email for general inquiries.


The Rochester RHIO provides onsite training and web-based training to assist physicians and office staff with incorporating RHIO software tools into their daily workflow. RHIO supplies each office with patient communication materials outlining the value and capabilities of our community health information exchange. These materials aid in patient education efforts by detailing the value of patient participation.

In order to use the Rochester RHIO's clinical query portal, each user is required to complete initial training. RHIO users are also required to complete annual refresher training to review RHIO policies and services along with HIPAA compliance. Refresher training can be completed online, by participation in a webinar, or through an onsite training session administrated by RHIO staff. When completing any RHIO training, the user must attest that the training activity was completed.

Download Community/Quality Measures

As healthcare reform continues, the industry’s headlong shift from fee-for-service to a pay-for-performance model means quality improvement projects have become more top-of-mind for hospitals and healthcare systems, and this means that clinical metrics are more important than ever.

The Community Metrics Cross Walk team is now providing links to the most updated documents for your review as you plan your data analytics program. 

Previous: 2016 Community Measures Crosswalk [Release Date: July 1, 2016]

The data provided in the 2016 Community Measures Crosswalk begins with the CMS Master List, issued by the Center for Medicare and Medicaid Services. We identified those measures that practices in our community needed to access by adding tabs for MACRA, PCMH, FQHC, HEDIS, GRIPA, and more. 

The Community Measures Crosswalk Workgroup is a subgroup of the Rochester PCMH Collaborative. Members include:

  • Deb Blanchard, RRHS
  • Diane Dale, Canisteo Valley Family Medicine
  • Cynthia Korpal, URMC
  • Gloria Hitchcock, Rochester RHIO
  • Martha Osowski, URMC
  • Nancy Buffum-Herman, FLPPS

Comments and suggestions should be sent to:

Community Resources

Health information technology (HIT) is changing the way that health care is delivered in our community, in New York State, and across the country. The goal of HIT adoption and meaningful use is to enable improvement in health care quality, increase affordability and advance health care outcomes by supporting medical decisions and the delivery of coordinated, preventive, patient-centered care.

If you would like specific information on resources for medical practices planning to purchase electronic health record systems,visit the Services section of this website, or contact our Regional Account team at 877.865.RHIO (7446). 

For general background on health information technology and government initiatives to promote it, these resources may be helpful.