Important Information
9/15/2026: IMPORTANT TRANSITION UPDATE: Rochester RHIO continues to work with HealtheConnections, NYeC, and NYSDOH on transition planning activities. Participants should continue using Rochester RHIO services as they do today. Critical services, including Results Delivery and clinical data access, remain available.
No Action Required for Most Participants
Organizations that have selected Rochester RHIO as their Designated or Additional Health Information Network (HIN) do not need to take any action if they wish to transition to HealtheConnections. Organizations wishing to select a different HIN must submit a HIN election change by October 15, 2026. Organizations that do not make a change by this date will automatically be included in the transition to HealtheConnections.
👉 View Updated Transition FAQs
👉 Learn More About the Transition
👉 SHIN-NY SCPA HIN Election Schedule Amendment Form
👉 HealtheConnections Rochester RHIO Transition Webpage
👉 HealtheConnections Events & Training Calendar
Questions? Contact support at 📧 support@grrhio.org or 📞 1‑877‑865‑7446
News / Article
RHIO Implements New Service Changes During Pandemic
Rochester RHIO is pleased to announce that ALL COVID-19 lab results, regardless of where they are processed, are available in the RHIO Explore clinical query portal, your patient information connection.
If a patient resides in the Rochester RHIO’s 14-county region (Finger Lakes and Southern Tier), then COVID-19 lab results are available in the Explore patient record, regardless of whether or not the results are processed in another region or outside of New York State. Previously, these results did not show if they were processed by external data sources, particularly from out of state. Rochester RHIO now receives this information daily from the New York State Department of Health (NYSDOH), and inserts it into the community patient record.
In addition, RHIO has COVID-19 Alerting services available for interested participants. Participants can elect to receive a real-time notification regarding both positive and negative results. RHIO also makes a daily downloadable COVID-19 public health report available for all county health departments through its Provider Portal.
Some other RHIO services have also changed as a result of the COVID-19 pandemic. Rochester RHIO now has a verbal consent policy in place for telehealth services for the duration of the state’s public health emergency. If a patient has not previously provided affirmative, written consent for a clinician to look up their information in Rochester RHIO, then a telehealth provider can document affirmative, verbal consent inside of RHIO’s Explore clinical query portal. However, verbal consent is not considered durable under state law, and must be obtained during each telehealth visit with the patient. For more information on this and other changes, go to rochesterrhio.org.
More: COVID-19 Resources