Important Information

Update Nov 13, 2019: RHIO's DIRECT Messaging Service is currently unavailable. We are actively working to remedy this and will continue to post updates here. For questions, contact Customer Support at 877.865.7446. 

Technology

Behind the Scenes

Rochester RHIO’s community health information exchange (HIE) is built on software systems engineered by industry-leading vendors, including NextGate, Orion Health and NextGen. The RHIO’s technical arm, HealthVantics, works closely with community leaders and stakeholders to assure that tools are developed and customized to meet the needs of users. The community health information exchange uses nationally recognized standards to securely integrate systems throughout the region in order to provide advanced interoperability.

Advanced Information Security

Rochester RHIO provides the most advanced information safeguards, including a Virtual Private Network (VPN) and Secure Socket Layer (SSL) —or commonly referred to as Transport Layer Security (TLS) to protect private health information as it is exchanged between health care partners. All users have a unique user name and password, and the exchange is a robust, role-based security system with configurable access controls. It also has enhanced reporting features to ensure users meet the requirements of HIPAA and NYS privacy regulations.

Rochester RHIO is an accredited Qualified Entity by the New York State Department of Health and has been accredited as a member of the Direct Trust Organization as an Accredited Health Information Service Provider (HISP) Provider. Rochester RHIO is also HITRUST certified. To learn more about the scope of Rochester RHIO's HITRUST certification, please review this article.

Integration with EHR Systems

Because the Rochester RHIO health information exchange is internet-based, users do not need an EHR to access patient information using Explore, the secure, clinical query portal.

Physician practices that have an EHR system are able to link seamlessly to Rochester RHIO. With the appropriate technology, the EHR vendor can integrate with our community health information exchange to allow results to flow as discrete data that can be integrated into patient records. This eliminates the time and expense that would otherwise be spent searching for reports, rekeying information or scanning documents.

EHR Connectivity

Is your EHR certified? Check out the Certified Health IT Product List to find out today.  

Our clinical messaging architecture supports integration to third party EHR systems, based on a standardized HL7 interface. 

The following EHR Vendors have connectivity with the RHIO. To activate an interface to your practice, contact your EHR vendor. 

Allscripts Professional Amazing Charts Athena Health, Inc Avairis
BlueFire Corporation COMET/Lintech DrugScan eClinicalWorks
e-MDS Epic Systems Corporation Greenway Medical Technologies, Inc. Homecare Homebase (HCHB)
Homegrown Health Systems Technology, Inc (HST) iPatient Care Medent
Medisked Meditab MEDITECH McKesson
Misys (Allscripts) Netsmart Technologies (Sequest) NextGen Office Practicum
PNP PrecisionCare Software Inc. QuadraMed Corporation Quic/Doc / DocuTrac
Reliable Health Systems Seaquest SOAPware, Inc STI Chartmaker
Vitera (Sage) VorroHealth (Therap Services)    

Hosting, Maintenance and Support

The RHIO's software applications are hosted and housed in secure, hardened data centers with full data monitoring, security, system backup and disaster recovery services. The Rochester RHIO monitors the security and availability of the health information exchange data.